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Research feedback and complaints

At Metro South Health, we manage complaints promptly to ensure participant safety. We also welcome feedback to continuously improve out research related processes.

How to provide feedback or make a complaint

 

General feedback

To provide general feedback about our research and ethics processes, contact us via:

Email: MSH-Research@health.qld.gov.au

Phone: (07) 3443 8065


Complaints

  • Complaints may be received about researchers or the conduct of research, or about the conduct of the Metro South Human Research Ethics Committee (HREC). 
  • They may be made by participants, researchers, staff of institutions, or others.
  • All complaints received will be handled promptly and sensitively.
  • If the complaint cannot be handled to everyone’s satisfaction at the departmental level, a formal complaint or allegation must be made in writing to the Chair, Metro South Research.
  • Please see the Research Complaints and Misconduct Procedure for more information.

The Code

Research integrity

Metro South Research Integrity Advisors 

  • Metro South Research Integrity Advisors are able to advise an employee, member of the community or a participant who is unsure about a research conduct issue and may be considering whether to make an allegation or a complaint about research.

  • The Research Integrity Advisor will explain the options open to the person considering, making, or having made an allegation. These options include:

    •  referring the matter directly to the person against whom the allegation is being made

    • not proceeding or withdrawing the allegation if discussion resolves the concerns

    • referring the allegation to a person in a supervisory capacity for resolution at the local or departmental level

    • making an allegation of research misconduct in writing to the Metro South Health Research Designated Person.

  • The Research Integrity Advisor does not extend to investigation or assessment of the allegation.

Designated Person

  • In accordance with the Code responsibilities of the Designated Person has been allocated to an appropriate officer within Metro South Health.
  • View the contact details of the Research Integrity Advisor/s and Designated Person in Metro South Health.
Last updated 30 July 2020
Last reviewed 22 July 2020