How to provide feedback or make a complaint

General feedback

At Metro South Health, we manage complaints promptly to ensure participant safety. We also welcome feedback to continuously improve our research related processes. To provide general feedback about our research and ethics process, please contact us via:

Email: MSH-Research@health.qld.gov.au

Phone: (07) 3443 8065

Complaints

• Complaints may be received about researchers or the conduct of research, or about the conduct of the Metro South Human Research Ethics Committee (HREC). 
• They may be made by participants, researchers, staff of institutions, or others.
• All complaints received will be handled promptly and sensitively.
• If the complaint cannot be handled to everyone’s satisfaction at the departmental level, a formal complaint or allegation must be made in writing to the Chair, Metro South Research.
• For more information about how we can assist employees, members of the community or participants who are unsure about a research conduct issue and may be considering whether to make an allegation or a complaint about research please see our research integrity page.