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Palliative Care

Find assessment and management information on Palliative Care conditions at:


All patients must be referred by a medical officer/nurse practitioner.

Mandatory referral criteria:

  • The patient/substitute decision maker consents to specialist palliative care involvement
  • The patient has a medically-diagnosed, advanced and progressing life-limiting condition that will cause death in the foreseeable future. Review: . The patient will be experiencing issues that have not been able to be managed by the GP or other teams. These may include:
    • complex symptoms and/or
    • psychological issues and/or
    • functional decline and safety issues in the home
    • complex carer issues.
  • The patient is not receiving curative treatment
  • The patient has a documented Advance Care Plan or Acute Resuscitation Plan. (Please note: if the patient is for CPR then he/she will be triaged for a palliative care consultation only. If the patient is not for CPR then the patient may be triaged for consultation, shared care or direct care as appropriate).

If a patient does not meet all mandatory referral criteria and the medical officer/nurse practitioner still wants the patient considered for referral to MSPCS, then the medical officer/nurse practitioner must telephone the MSPCS team in their area.

For patients based in the community:

  • The patient must reside within the designated geographical area serviced by MSPCS
  • No other specialist palliative care service is involved in the patient’s community care
  • The patient must have ongoing involvement from their GP.

For patients based in hospital:

  • Inpatients can be referred to MSPCS from any hospital in Metro South Health.
  • For patients associated with Princess Alexandra Hospital, QEII, Logan, Beaudesert or Redland Hospitals:
    • If the referring team is providing follow-up treatment in one of the above hospitals, the MSPCS will see the patient in an OPD clinic closest to the hospital
    • If the patient has completed their hospital treatments, is not receiving further follow-up by hospital treating teams and is returning home to an area outside the Metro South region then the patient is not eligible for referral to MSPCS. Please refer to the local palliative care team in the patient's residential area.
  • No other specialist palliative care service is involved in the patient’s community care.

For patients based in a Residential Aged Care Facility:

How to refer

Response categories:

Please triage the urgency of response according to the following categories:

  • urgent - needs to be contacted within 24 hours
  • priority - needs to be contacted within 3 days
  • routine - needs to be contacted within 7 days.

Please note: If urgent or priority response is required, then please phone the appropriate Team Leader on the contact list to discuss.

Referral process:

  • Confirm eligibility against the above criteria.
  • Please provide a medical/nurse practitioner referral including supporting information i.e. patient details, detailed health summary, recent correspondence, Advance Care Planning document, current medication and allergy list and investigation reports to the appropriate MSPCS team in your area.
  • Indicate the response category on the referral (i.e. urgent – within 24 hours, priority – within 3 days; routine – within 7 days).
  • All referrals are reviewed by the Team Leader daily (Monday-Friday)

Please note: Patients will be contacted and seen within business hours, Monday to Friday.

Where to send the referral

Logan Centre
(hospital OPD and community referrals - including Beaudesert area)
Team Leader: Louise Goodwin
Phone: 3089 2070
Fax: 3089 2090

Brisbane South
(QEII Hospital, PA Hospital, Corinda Centre, OPDs and community referrals)
Team Leader: Jane Williamson
Phone: 3710 2201
Fax: 3710 2230

Redland Centre
(hospital OPD and community referrals)
Team Leader: Geraldine Milligan
Phone: 3488 3639
Fax: 3488 3650

Residential Aged Care Facilities in Metro South
Phone: 1800 772 722
Fax: 3893 4147


There are no costs for medical, nursing, occupational therapy, social work, counselling support. There are some costs related to the provision of medical aids and equipment and domiciliary nursing.

The Metro South Palliative Care Service (MSPCS) incorporates:

  • a community service to the geographical area encompassing:
    • Brisbane suburbs south of the river (excluding the suburbs surrounding St. Vincent's Hospital-Kangaroo Point)
    • Logan City and Beaudesert
    • Bayside suburbs of Redland City south of Cleveland (including the Bay Islands)
  • in-reach medical consultancy to Logan, Redland, Princess Alexandra and QEII hospitals within the Metro South geographical boundaries
  • inpatient public palliative care beds at Canossa Private Hospital, QEII, Logan, Beaudesert and Redland Hospitals and Wynnum-Manly Palliative Care Unit
  • in-reach consultancy palliative care service to Residential Aged Care Facilities (RACF's) within Metro South Health.

The MSPCS provides a specialist palliative care service with consultancy, shared and direct care elements that works in collaboration with primary and tertiary care providers to enhance quality end-of-life care and ease the suffering of people diagnosed with advanced progressing life-limiting conditions. MSPCS comprises multidisciplinary teams that provide face-to-face, telephone and telehealth consultations.

Services provided include:

  • pain and symptom management
  • end-of-life care
  • equipment advice
  • palliative care education
  • practical support for patients and family to enable them to access relevant community resources
  • emotional support for patients, family and friends registered with MSPCS
  • access to grief and bereavement support for patients, family and friends registered with the service
  • facilitation of transition between hospital and community care
  • 24-hour telephone on-call service for patients registered with MSPCS.

The RACF service covers:

  • complex pain and symptom management advice
  • complex end-of-life care advice
  • complex psychosocial issues advice
  • advance care planning and palliative care case conferencing advice.
Last updated 19 December 2023
Last reviewed 14 March 2022