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Health alert: Novel coronavirus (COVID-19)

We are experiencing an increased number of people presenting to our Emergency Departments for treatment of COVID-19. A number of our staff are also impacted by COVID-19, and as a result we are experiencing longer-than-usual emergency department waiting times. Metro South Health will continue to treat the most urgent cases first (Category 1). Please do not attend the emergency department unless it is an emergency. Thank you for your patience and understanding while we prioritise our most urgent cases.

Fully vaccinated visitors may attend our facilities. Please refer to the visitor restrictions for more information. 
Find out where to get tested at one of our fever clinic locations, where to get vaccinated, our COVID-19 response and read the latest Queensland Government information.

COVID Vaccine Program

Useful management information

Information relating to COVID-19 vaccine and eligibility can be found at Queensland Government website

Metro South Health encourages all eligible individuals to register for vaccination. People who are eligible for a vaccine, including all health care workers, can book an appointment at a Queensland Health site by registering online through the “make a booking” link provided in vaccine eligibility checker, or by going directly to the Queensland Health vaccine booking registration page.  Walk-ins in Metro South vaccination centres may be accommodated but cannot be guaranteed as people with a booking will be given priority. If patients have difficulties registering online, they can call 134 COVID (13 42 68).
Patient’s with a history of severe allergies, anaphylaxis or a history of mastocytosis requesting Immunology review prior to vaccine can be seen at QLD Adult Specialist Immunisation Service (QASIS). Referrals for this service are sent via Metro North HHS Central Patient Intake fax 1300 364 952.

Are you referring to the right service?

  • Referrals for COVID-19 vaccination in Metro South Hospitals will only be accepted if they refer to persons requiring vaccination within a healthcare facility because of increased risk for anaphylaxis.  The Metro South COVID Vaccine program will accept referrals for patients with
    • A documented history of anaphylaxis to previous vaccines (non-COVID vaccinations) and/or multiple drugs (injectable and/or oral)
    • A known systemic mast cell activation disorder with raised mast cell tryptase that requires treatment

All other referrals will not be accepted as vaccination is accessible through General Practice or via the Queensland Health website 

Out of scope

  • General COVID Vaccine requests
  • People with a history of the following should be referred to QLD Adult Specialist Immunisation Service (QASIS) via the Metro North Referral Intake Service
    • Immediate (within 4 hours) and generalised symptoms of a possible allergic reaction (e.g. urticaria/hives) to a previous dose of a COVID-19 vaccine
    • Generalised allergic reaction (without anaphylaxis) to any component of the COVID-19 vaccine to be administered (e.g. PEG in the Pfizer vaccine or polysorbate 80 in the AstraZeneca vaccine)

Standard referral information (To be included in all referrals)

Reason for request

  • To establish a diagnosis
  • For treatment or intervention
  • For advice and management
  • For specialist to take over management
  • Reassurance for GP/second opinion
  • For a specified test/investigation the GP can't order, or the patient can't afford or access
  • Reassurance for the patient/family
  • For other reason (e.g. rapidly accelerating disease progression)
  • Clinical judgement indicates a referral for specialist review is necessary

Relevant clinical information about the condition

  • Presenting symptoms (evolution and duration)
  • Physical findings
  • Details of previous treatment (including systemic and topical medications prescribed) including the course and outcome of the treatment
  • All conservative options that have been pursued unsuccessfully prior to referral
  • Body mass index (BMI)
  • Details of any associated medical conditions which may affect the condition or its treatment (e.g. diabetes, BMI), noting these must be stable and controlled prior to referral
  • Any special care requirements where relevant (e.g tracheostomy in place, oxygen required)
  • Current medications and dosages
  • Drug allergies
  • Alcohol, tobacco and other drugs use
  • A comprehensive capture of information in relation to MSH Referral Criteria

Clinical modifiers

  • The presence of clinical modifiers may impact the categorisation of the patient.
  • Impact on employment
  • Impact on education
  • Impact on home
  • Impact on activities of daily living functioning – low/medium/high
  • Impact on ability to care for others
  • Impact on personal frailty or safety
  • Identifies as Aboriginal and/or Torres Strait Islander

Patient's Demographic Details

  • Full name (including aliases)
  • Date and country of birth
  • Residential and postal address including whether patient resides at an aged care facility
  • Telephone contact number/s – home, mobile and alternative
  • Medicare number (where eligible)
  • Name of the parent or caregiver (if appropriate)
  • Name of delegate and contact details (Department of Corrective Services)
  • Preferred language and interpreter requirements
  • Identifies as Aboriginal and/or Torres Strait Islander
  • Any special needs, access requirements and/or disability relevant to the referral

Referring Practitioner Details

  • Full name
  • Full address
  • Contact details – telephone, fax, email
  • Provider number
  • Date of referral
  • Signature
  • Nominated general practitioner’s details (if known), if the nominated general practitioner is different from the referring practitioner

Other relevant information

  • Willingness to have surgery (where surgery is a likely intervention)
  • Choice to be treated as a public or private patient
  • Compensable status (e.g. DVA, Work Cover, Motor Vehicle Insurance, etc.)

Essential referral information for eligible Covid Vaccine Allergy referrals (Referral will be returned without this)

A documented history of severe allergy and/or anaphylaxis to previous vaccines and/or multiple drugs (injectable and/or oral)

  • History of episodes of anaphylaxis, preferably with discharge summaries & clinic letters (if available)
  • List of any vaccines/drugs suspected of causing anaphylaxis, documenting dates and relationship between vaccines/drugs and onset of symptoms, AND description of reactions
  • Other medical history, including known allergies/previous adverse drug reactions
  • Full list of OTHER medications (in particular NSAIDs, ACE inhibitors)

A known systemic mast cell activation disorder with raised mast cell tryptase that requires treatment

  • Symptoms of mastocytosis - e.g. urticaria
  • Any history of suspected anaphylaxis
  • Hx of any regular treatment given for mastocytosis
Last updated 2 December 2021
Last reviewed 28 April 2021