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Health alert: Novel coronavirus (COVID-19)

Visitors are now able to attend our facilities in Metro South Health. Please refer to the visiting restrictions for more information.

Find out where to get tested at one of our fever clinic locations, where to get vaccinated or where to walk-in to get vaccinated this "super weekend", our COVID-19 response and read the latest Queensland Government information.

Referral Hub

Metro South Health Central Referral Hub

The Metro South Health (MSH) Central Referral Hub (CRH) is the single point of entry for MSH external new case referrals to:

Specialist outpatients, Allied Health and Nurse Outpatients at the following facilities:

  • Princess Alexandra Hospital
  • Queen Elizabeth II Jubilee Hospital
  • Logan Hospital
  • Redland Hospital
  • Beaudesert Hospital

How to refer to Specialist, Allied Health and Nurse Outpatients within Metro South Health:

  • Smart Referrals:

Smart Referrals are digital referrals integrated with best practice and medical director software enabling faster, streamlined management of referrals to and within Queensland public hospitals.

Smart Referrals will simplify access to Specialist Outpatient Services, leading to better and efficient health outcomes for patients.

  • Secure Messaging:

Healthcare providers can refer their patients to Metro South Health (MSH) via a single, Secure Messaging (or STS) address for the MSH Central Referral Hub, as follows:

  • The address in Medical Objects is: MQ4113000HC
  • The address in HealthLink EDI is: qldmshrh
  • Fax: 1300 364 248

*NB with the introduction of the National Broadband Network, fax has become less reliable, therefore it is recommended that referrers use either Smart Referrals or Secure Messaging to submit referrals.

For assistance with referrals please call the GPLO team on 1300 364 155 (option 2) or email: GPLO_PROGRAMS2@health.qld.gov.au.

The CRH  principles:

  • Improve patient access to the right service at the right time, the CRH team ensures referrals for outpatient services are clinically appropriate and meet published criteria;
  • A patient-centred, dynamic and sustainable multidisciplinary service;
  • An integrated partnership approach between community, primary and secondary care;
  • Coordinate load-sharing and distribution of referrals according to the pathways of each MSH facility.

The CRH  benefits:

  • Fair and equitable access to services for all patients;
  • Consistent referral quality which includes all standard and essential information required to accurately assess and categorise;
  • Dedicated skilled resources for consistent triaging and categorisation;
  • Streamlined communication pathways between healthcare partners (patient, GPs, Community health services and other providers);
  • Simplified referral processes from primary health services using a single point of entry for all new patient referrals.

Standard Referral Pathway

  • Referrals are processed and tracked electronically.  Referrals that meet minimum criteria for Specialist review and contain all ‘Essential Information’ to support accurate referral categorisation and allocation will follow the same pathway:

(Click above image to view larger)

To enable equitable access to Specialist Outpatient Services, Metro South has adopted the use of state and local referral guidelines, these criteria assist referrers to ensure the clinical urgency of each referral can be assessed in a standardised and consistent manner. More information about state-wide referral guidelines, termed Clinical Prioritisation Criteria (CPC) and their development can be found at https://cpc.health.qld.gov.au/


Frequently Asked Questions

GP Smart Referrals

Smart Referrals is a digital referrals capability enabling faster, streamlined management of referrals to and within Queensland public hospitals. Smart Referral resources for GPs can be found here:  https://www.health.qld.gov.au/clinical-practice/innovation/smart-referrals/smart-referrals-resources.
Enquiries can be made by email to: gpsmartreferrals.msh@health.qld.gov.au

Refer Your Patient Template

A link to the ‘Refer Your Patient referral template’ for use with practice software is available on the Refer Your Patient Website.  Versions are available for best practice, Medical Director, Zed Med and Genie. The template has multiple auto-populating fields to ensure that all relevant standard referral information requirements are fulfilled.

Incomplete Referrals

Sometimes further  information is necessary to triage the patient’s referral and may be returned to the referring GP requesting additional  information. This important letter is faxed to your practice and needs your action to assist the patient to be waitlisted for their health needs. To enable us to promptly process  your patient’s referral to the specialist to triage, it is important to return the original referral along with the additional essential information, as a full and  complete  referral (not just the results) is necessary.

If a specific test result is unable to be obtained due to access, financial, religious, cultural or consent reasons a Clinical Override may be requested. This reason must be clearly articulated in the body of the referral, CRH can then pass the referral on to the specialist for consideration.

Sending your Referral

All new referrals are required to be sent to the CRH  with relevant essential referral information attached.  Your referral only needs to be sent by one means of transmission.  If you are concerned the referral has not been received, please feel free to contact the CRH  on 1300 364 155 to check on the status of your referral.  Please allow 1-2 business days of referral registration.

Marking Referrals as 'Urgent'

If your patient meets the Category 1 criteria, as outlined on the Refer Your Patient website, we ask that the referral be marked as Urgent.  This will help ensure the patients referral is processed as a matter of clinical urgency.  If the patient needs assessment within the 24-48 hours, please contact the appropriate facility and discuss with the specialty Consultant or Registrar regarding the immediate urgency prior to sending a referral to the CRH.

Information about Appointments

Enquiries for outpatient appointments and position on a waiting list and timeframes should be directed to the facility where the appointment is scheduled. Phone numbers are provided on Waitlist letters sent from CRH.

Catchment

Each HHS in Queensland has geographical boundaries applied which support the population in being provided care close to their address. CRH is required to apply catchment modelling to referrals so that patients who reside outside Metro South Catchment area will not be accepted for care by MSH if there is a service available in or nearer to their home catchment. *NB If a service is not available in the patient’s home HHS, they are to be referred to the closest HHS that provides the required service.

Continuing Care Referrals

Continuing Care referrals (for existing patients that are already under the specialist treating team and have not been discharged from the service), referral renewals or referrals provided in response to a named referral request do not need to come via CRH. Any that do come via CRH will be forwarded on to the specialty that has requested them.

General Correspondence

CRH does not process general correspondence, response/requests for discharge letters, results only and other non-referral information – this should be sent directly to the Specialty/Facility providing services to the patient.

Requesting a Clinical Override

Clinical override of referral criteria may be requested in the following situations:

  • Inability to include essential referral information – If a specific test result is unable to be obtained due to access, financial, religious, cultural or consent reasons.
  • Patient does not meet minimum referral criteria – If the patient does not meet the criteria for the referral but the referring practitioner believes that the patient requires specialist review.
  • Presence of clinical modifiers -the presence of clinical modifiers (as listed in the RYP website) may impact on the categorisation of a patient

The reason for request for the Clinical Override should be clearly articulated as part of the referral. The triaging specialist will review the referral and determine the most appropriate course of action.

Community Health Services

Referrals for Community Services such as Chronic Disease services, Rehab@Home, Dementia Outreach Service are not processed by the CRH but through the collocated Community Referral Service (CRS). The processes of the CRS are aligned with the specialist outpatient Central Referral Hub (CRH). The CRS is co-located with the CRH in the Primary Care Partnerships Unit, Metro South.  Referrals for community services can be sent via smart referrals, fax – (07) 3156 4382 or secure messaging.

Last updated 7 April 2021
Last reviewed 7 August 2020