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Be Heard communication kit for patients who are Deaf or hard of hearing

A hospital communication kit is available for patients who are Deaf or hard of hearing. It contains valuable information and items to help overcome communication difficulties which may be experienced during an admission or outpatient visit to hospital. You can choose to use what will best help you from the kit.

Communication kits are available free of charge from the following wards and departments across Redland Hospital:

  • Main Hospital Reception
  • Emergency Department
  • Ground Floor Medical Outpatients Department
  • Macleay Ward
  • Canaipa Ward
  • Stradbroke Ward
  • Health Service Centre
  • Allied Health Building
  • Wynnum-Manly Community Health Centre, Gundu Pa
  • Marie Rose Centre
  • Satellite Hospital.

The kit contains:

  • a Pocketalker device with headset, instructions and batteries
  • a Boogie Board
  • disposable ear piece covers
  • visual pain scale—to help explain how you are feeling
  • communication alert sign—staff will place this at your bedside
  • hearing aid / cochlear implant patient information brochure
  • page of stickers—to let staff know you are Deaf or hard of hearing
  • feedback form—for you to tell us what you thought of the kit.

Watch the Be Heard - Safe Communication You Tube video

For patients who use sign language, you will require a qualified interpreter. Asking a relative, friend or untrained person to interpret is often not in your best interest, as this person may not interpret accurately.

Last updated 8 November 2023
Last reviewed 8 November 2023