Service providers

Suicide prevention at an organisational level

Suicide policies and plans

• National suicide prevention plan 
• Queensland suicide prevention plans

Multicultural policies and plans

• Queensland Multicultural Policy
• Queensland Cultural Diversity Policy
• The Multicultural Access and Equity Policy Guide for Australian Government Departments and Agencies
• Department of Human Services – Multicultural Servicing Strategy 2019-22
• Queensland Police Service- Cultural Capability Action Plan

Associated Commonwealth and State Legislation

• Queensland Multicultural Recognition Act 2016
• Human Rights Act 2019
• Mental Health Act 2016
• Disability Services Act 2006
• Criminal Code 1899
• Australian Human Rights Commission Act 1986
• Disability Discrimination Act 1992
• Criminal Code Amendment (Suicide Related Material Offences) Act 2005 Queensland Law Reform’s Consultation Paper (Voluntary Assisted Dying)

Culturally Responsive Frameworks and Models

• Framework for Mental Health in Multicultural Australia: Towards culturally inclusive service delivery
• Cultural Competency in Health Services
• Queensland Health cultural competency framework 
• Guidelines for Primary Health Networks on Systems Approach to Suicide Prevention
• Education Queensland frameworks and resources
• Cultural Competency in Australian Organisations
• Child Safety
• Practice guidelines for services in delivering trauma informed care

• Working Together Differently – Brisbane South Mental Health, Suicide Prevention and Alcohol and Other Drug Foundation Plan 2020­–2022

Suicide prevention resources for workers

• Glossary of mental health and wellbeing terms for interpreters, translators and bicultural workers (available in 30 languages)
• Conversations Matter : resources for talking about suicide 
• Life in Mind: a gateway to connect with suicide prevention services
• EveryMind: a national institute for suicide prevention programs and resources 
• Mental Health First Aid Australia: Suicide First Aid Guidelines f or people from immigrant and refugee backgrounds 
• Suicide first aid guidelines for people from immigrant and refugee backgrounds infographic 
• Suicide Prevention and Recovery Guide. A Resource for Mental Health Professionals
• Resources for professionals and those who are working with communities
• Experiences of torture and trauma booklet
• Better support: Understanding the needs of family and friends when a loved one attempts suicide
• Culturally Responsive Clinical Practice: Working with People from Migrant and Refugee Backgrounds
• Working with Interpreters Guidelines- Health Staff
• Language Services Guidelines- Human service workers
• Suicide prevention and first aid: A resource for GPs

Further reading

• Coping, acculturation, and psychological adaptation among migrants: a theoretical and empirical review and synthesis of the literature
• Suicide risk among immigrants and ethnic minorities: A literature overview
• Psychological First Aid: An Australian guide to supporting people affected by disaster
• Suicidality and suicide prevention in culturally and linguistically diverse communities: A systematic review

Communicating about suicide

• Mindframe Guidelines

Available training

Suicide prevention and mental health

• Culturally Responsive Suicide Prevention Training for Human Service workers
• Communicating about Suicide in the Media
• Mental Health First Aid Course: Conversations About Suicide

Culturally responsive care

• Cultural competence staff development- Centre for Culture, Ethnicity and Health
• QCOSS Community Door e-Training Free online training for the community services sector: Cultural integrity
• SBS Cultural Competence Program
• QPASTT Cultural Humility training
• Embrace Multicultural Mental Health (cultural competency training) 

Self-care for workers

• Your Mental Wellbeing Dear Mind
• Preventing a Suicide at Work: information for employers, managers and employees
• Promoting Suicide Prevention Strategies in the Workplace
• WorkSafe: Safety & prevention
• Self-care after someone discloses suicidal thoughts
• Suicide Prevention in the workplace
• Looking after yourself- Suicide Call Back Service Self-care
• R U OK? A conversation could change a life

Organisations that can provide support to your clients

For urgent situations

Where there is immediate danger or risk of suicide:

• Call Emergency on 000
• Go to your nearest Crisis Support Space (CSS) located at a hospital; or
• Go to a hospital emergency department

For non-urgent phone support (24 hours/7 days a week)

Where there is not immediate danger or risk of suicide:

• 1300 MH Call - 1300 642 255 (mental health services)
• Suicide Call Back Service - 1300 659 467
• Lifeline - 13 11 14 
• BeyondBlue - 1300 224 636
• Lifeline online chat

For non-urgent and specialised multicultural services

• Queensland Transcultural Mental Health Centre
• Queensland Program of Assistance to Survivors of Torture and Trauma
• World Wellness Group
• Harmony Place
• Building culturally safe and inclusive communities
• LGBTIQ+ Health Australia
• Carers support

Interpreting services

• Interpreter services in Queensland Health
• Interpreter services for eligible groups through the Department of Home Affairs

Other translating and interpreting service providers

• 2M Language Services - Professional Translation & Interpreting Services
• Auslan Connections - Connections Home
• Ezispeak - Translation & Interpreter Services in Melbourne, Australia
• Translationz - Translation Services, Interpreter Services, Company Australia
• LanguageLoop - Interpreting & Translation Specialists Australia
• ONCALL Interpreters & Translators Australia
• TIS National