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State-wide Clinical Consultation Service

Our service has access to a diverse group of sessional bilingual/bicultural mental health consultants. This group includes medical, nursing, allied health and cultural consultants and together we represent over 100 different cultural and language groups.

We provide specialist consultation to service providers to:

  • clarify or confirm assessment or diagnosis
  • clarify cultural concepts of mental health and illness
  • provide cultural consultation
  • develop a cultural formulation
  • formulate culturally appropriate care plans
  • help increase engagement with the culturally and linguistically diverse consumer and their family
  • provide psychoeducation to consumers and their families
  • provide culturally appropriate triage and facilitate linkage and follow up with mental health services.

Specifically, we provide three levels of consultation:


Consumers are assessed face-to-face. A mental health and/or socio-cultural assessment is completed and feedback is provided to the referrer containing recommendations for the ongoing management of the consumers. If a consumer is unable to attend our service for the assessment due to distance, the assessment may be conducted by videoconferencing. If consumers are inpatients at the time of the referral, arrangements can also be made for the assessment to be conducted on the ward/unit.


A secondary consultation involves a discussion, usually via the telephone, between a transcultural mental health clinician and the referrer about a specific consumer. The consumer is not present during the consultation. The aim of the consultation discussion is to clarify pertinent cultural issues and to provide advice. When required, access may be facilitated to a cultural consultant or bilingual/bicultural mental health clinician to provide more in-depth cultural consultation. A secondary consultation may lead onto a primary consultation, if appropriate.


Clinicians and Transcultural Mental Health staff provide consultation regarding aspects of another service’s program. This may involve specific program advice, developing the skills of the professionals in the agency, or collaborative work in regard to a specific matter.


Specialist Clinical Consultation Service brochure

Consumer rights and responsibilities

How to refer

Consent form in other languages

Last updated 7 June 2018
Last reviewed 7 June 2018