We look after your personal information in line with the Information Privacy Act 2009 (Qld) and the Hospital and Health Boards Act 2011 (Qld) (the privacy legislation).

Information we collect

When you visit our website, we collect some information automatically. We keep this information in our internet access logs.

Cookies

We may use cookies to collect information about how you browse our website. You can manage your cookie preferences through your browser settings.

Logs and usage data

We collect information about your visit, such as:

  • your IP address, browser type and operating system
  • the website you came from
  • pages you visit and documents you download
  • the time and date of your visit.

Personal information

Personal information includes anything that could identify you, such as your name, email address or phone number.

We only collect, use and disclose your personal information when you, or a person you nominate agree that we can.

We only use your personal information for the purposes for which it was given to us.

Emails, messages and feedback

We treat and keep emails, messages and feedback you send to this site as public records. We need to do this under the Public Records Act 2002 (Qld).

Body worn cameras (BWCs)

Our Environmental Health Officers (EHOs) wear Body Worn Cameras (BWCs) when they visit tobacco retailers, vape stores, and other places that supply or make smoking products or personal vaporisers.

BWCs are used to make sure that these places and the people who go there follow the rules in the Tobacco and Other Smoking Products Act (TOSPA) and Medicines and Poisons Act (MPA).

BWCs record both video and audio. The record function can be turned off. The EHOs will tell the people they talk to when they record the interaction.

How we use your information

Cookies

We use cookies to identify your browser when you visit our website, not you. They don't store your personal information.

We let third-party service providers use our website cookies so they can send us reports about logs and usage data.

Logs and usage data

We use log and usage data to:

  • improve your experience on our website
  • understand how people use our site
  • gather statistical data
  • improve our services
  • investigate issues such as service availability.

Personal information

How we use your personal information depends on the type of information you give us.

We may use it to:

  • provide you with health and wellbeing services
  • make sure you get the right treatment and follow-up care
  • help us decide on applications for services or benefits
  • communicate with you and get your feedback
  • do research to improve healthcare practices and outcomes.

Emails, messages and feedback

Our website support team reads emails, messages and feedback you send us. We may use the information you give us to maintain and improve our services. This may include sending your information to other business areas in Queensland Health.

We make an effort to reply when you ask a question or give feedback, but we may not reply to every message.

Read more about how we treat your feedback.

Body worn cameras (BWCs)

Our Environmental Health Officers (EHOs) use the footage from BWCs to:

  • check if people are following the rules
  • decide if enforcement action is needed
  • review decisions made by government officials.

We can also share these videos with police, lawyers, and courts if we need to.

How we store information

We store information in different ways, including:

  • our document and records management systems
  • cloud storage
  • browser storage
  • cookies.

We only keep information for as long as we need for the purpose we collected it.

We store all information on Australian data servers and comply with the privacy principles set out in the Information Privacy Act 2009 (Qld).

How we protect your information

We use security measures to protect your personal information from unauthorised access, loss, misuse, alteration, modification and disclosure.

We may share your personal information with:

  • your GP or a healthcare service to facilitate treatment and care
  • your family, spouse, or guardian, if you've nominated them
  • another person or group, if you agree we can, or if the law requires us to.

If we share your information, we do it under the privacy legislation and comply with our duty of confidentiality.

We don't sell, trade or rent your personal information to third parties for marketing purposes.

You can ask us at any time not to share your information.

Your choices and rights

You have certain rights regarding your personal information. You can contact us to access, correct, update or delete your personal information at any time.

If you don't want to get marketing communications from us, you can opt out using the instructions in the communication.

You can also ask us for a copy of our privacy policy or read the Queensland Health Privacy Policy.

Read more about access to information.

How to contact us

You can contact our team to access, correct or discuss how we handle your personal information.

Logan Hospital, Beaudesert Hospital and community facilities

Princess Alexandra Hospital

Queen Elizabeth II Jubilee Hospital

Redland Hospital, Wynnum Health Service and Bayside services

Links to other websites

Our website has links to other websites or services. Our privacy statement doesn't apply to those third-party websites. We encourage you to read their privacy statements to understand how they handle your data.

Changes to our privacy statement

We may update our privacy statement to reflect changes in our practices or obligations under the privacy legislation.

Last updated: November 2024

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