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Health alert: Novel coronavirus (COVID-19)

Visiting hours

Visitor restrictions

Metro South Health hospitals and aged care facilities will not be accepting visitors at this time due to recent COVID-19 cases in the community. This is for the health and safety of our patients, staff and community.

Exceptions can be provided for patients in palliative care/end-of-life care, neonatal/paediatric care and Intensive Care in some circumstances. A partner and / or support person/s for a patient admitted for care related to their pregnancy is also permitted.

Where a person requires support, such as in the case of impairment, disability or the requirement for an interpreter, they may bring one support person over the age of 16 – permission to accompany the patient to an outpatient appointment or day procedures is not required.

Other exemptions may be granted for emergency or other compassionate grounds.

We ask that you contact your loved one’s ward in advance, so that details can be arranged for specific cases.

See the Chief Health Officer - Hospital Visitors Directive and Restricted Local Government Areas for more information.

Thank you for your understanding while we work to keep our patients, staff and community safe from COVID-19.

Social distancing at hospitals

In exceptional cases where visiting loved ones is permitted, you are still required to practice social distancing rules implemented by the Queensland Government.

  • Keep a 1.5m distance from others throughout the hospital
  • Wash your hands upon entry and exit of each ward or service area
  • Visitors should not sit on the patient's bed. Chairs are provided for visitors.

Facilities in Metro South Health follow directions about visiting from the Prime Minister and the Chief Health Officer. 

Sometimes visitors need to be restricted further to ensure patients and residents are safe. It is important to protect our patients or residents from other illnesses including influenza or other non-COVID respiratory viruses. 

At these times, our staff work with patients, residents and family members so everyone knows how they can help keep patients safe.

More information

Last updated 17 September 2020
Last reviewed 17 May 2015