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Engagement

The decision to develop the transit lounge was based on feedback from staff, patients and visitors who utilise the area.

In 2013 the PA Hospital reviewed the transit lounge and some of the major issues identified included:

  • lack of privacy for patients
  • lack of confidentiality for staff and patients
  • lack of facilities for both patients and staff
  • poor access to the pharmacy.

It also identified that the transit lounge has expanded over time and has outgrown its current space.

Patient and partner feedback

During this review patients were surveyed and feedback included:

  • "too noisy"
  • "cannot sit in there"
  • "no privacy"
  • “everyone else can hear what the doctors say to me"
  • "the nurses do their best".

Feedback from patients, visitors, Queensland Ambulance Service drivers and transport operators over time also highlighted the following:

  • traffic congestion
  • the need for more space for the growing demand
  • privacy is an issue with so many patients coming through
  • tea and coffee facilities would make the wait for transport more comfortable
  • more toilets are needed.

Designing the new Transit Care Hub

In early 2014 a site visit was attended to four other Queensland Health transit lounge services. During these visits design and functionality was assessed at each site. A report including recommendations for design was presented to the Metro South Health and PAH Executive team, as well as the PAH transit lounge team for consideration.

In February 2014 the transit lounge development was announced and user groups were established. The design development involved input from several internal and external stakeholders.

The design could not have been finalised with such efficiency without the input from the following teams:

  • transit lounge staff
  • nursing resource unit staff
  • bed management staff
  • local consumer advocates
  • volunteers
  • pharmacy
  • transit lounge patients
  • nursing and operational executive team
  • clinical support services.
  • building and maintenance
  • operational services
  • security
  • oncology nursing executive
  • occupational health and safety
  • infection control
  • Queensland Ambulance Service
  • Queensland Fire and Rescue
  • co-located clinical services.
Last updated 17 May 2015
Last reviewed 16 May 2015

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