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Person-centred care

We care about you, not just your health care

Metro South Health strives to provide you with the best possible health care experience at every encounter. From our reception staff to our doctors, administrators to cleaners—we are committed to providing you and your loved ones with quality health care that respects your preferences, needs and values.

We provide safe and high quality health care, but we understand that your experience with us goes beyond our ability to treat your clinical symptoms.

Focusing on our patients’ individual needs not only improves their overall experience, but it can also result in better clinical outcomes. There is a great deal of evidence that person-centred organisations also experience benefits such as reduced length of stay, improved patient satisfaction and decreased infection, readmission and mortality rates.

Explore Metro South Health's person-centred care initiatives

Communicate through human touch

Human touch

Using caring touch to reduce anxiety, pain and stress in patients, families and staff members.

Family, friends and social support

Family, friends and social support

Encouraging the involvement of family and friends as partners in the care experience whenever possible.

Information and education

Information and education

Providing patients with information and educational resources so they can actively participate in their own care.

Healthy communities

Healthy communities

Working together in partnership with community groups, schools, aged care facilities and other community partners for the health and wellness of the community.

People caring for people

People caring for people

Caring for others as human beings. All individuals are caregivers and have the ability to influence the experience of patients and their families.

Food as therapy

Food as therapy

Providing delicious, healthy meals and making good food choices available to patients, families and staff.

Overall wellbeing

Overall wellbeing

Encouraging patients to actively participate in other activities to improve their overall wellbeing, including exercise, social activities and other complementary therapies.

Architectural and interior design

Architectural and interior design

Creating quiet, healing environments using evidence based design principles that create homelike and welcoming settings.

Spirituality

Spirituality

Supporting connections with spirituality in healing for patients, families and staff.

Arts and entertainment

Arts and entertainment

Using music, artwork and crafts to enhance the clinical environment.

Last updated 9 December 2016
Last reviewed 21 November 2016