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Health alert: Novel coronavirus (COVID-19)

We are experiencing an increased number of people presenting to our Emergency Departments for treatment of COVID-19. A number of our staff are also impacted by COVID-19, and as a result we are experiencing longer-than-usual emergency department waiting times. Metro South Health will continue to treat the most urgent cases first (Category 1). Please do not attend the emergency department unless it is an emergency. Thank you for your patience and understanding while we prioritise our most urgent cases.

Fully vaccinated visitors may attend our facilities. Please refer to the visitor restrictions for more information. 
Find out where to get tested at one of our fever clinic locations, where to get vaccinated, our COVID-19 response and read the latest Queensland Government information.

Person-centred care

We care about you, not just your health care

Metro South Health strives to provide you with the best possible health care experience at every encounter. From our reception staff to our doctors, administrators to cleaners—we are committed to providing you and your loved ones with quality health care that respects your preferences, needs and values.

We provide safe and high quality health care, but we understand that your experience with us goes beyond our ability to treat your clinical symptoms.

Focusing on our patients’ individual needs not only improves their overall experience, but it can also result in better clinical outcomes. There is a great deal of evidence that person-centred organisations also experience benefits such as reduced length of stay, improved patient satisfaction and decreased infection, readmission and mortality rates.

Explore Metro South Health's person-centred care initiatives

Last updated 7 June 2021
Last reviewed 7 June 2021