Using an interpreter

We can provide a free interpreter when you're in hospital. You can ask for an interpreter for any appointment.

An interpreter can be with you when you're talking to our doctors and staff. They can also talk to you on the phone or through a video call.

Interpreters are available 24 hours a day, 7 days a week.

We don't recommend using family or friends to translate medical information. It's always best to use a hospital interpreter.

How to ask for an interpreter

Contact us and ask for an interpreter before your appointment.

Your GP may also ask for an interpreter when they refer you to the hospital. If you're already in hospital, ask the staff in your ward to book one for you.

National Relay Service

If you're deaf or hard of hearing you can contact us through the National Relay Service.

Communication kit for patients who are deaf or hard of hearing

We have a communication kit for patients who are deaf or hard of hearing. It has different resources you can use to help communicate with us during your hospital stay or outpatient appointment. Ask staff if you require a kit.

The communication kit has a:

  • communication alert sign our staff can put on your patient bedside chart
  • hearing aid and cochlear implant information brochure
  • page of stickers to let staff know you are deaf or hard of hearing
  • plastic ziplock bag for holding hearing aids
  • visual pain scale to help explain how you are feeling
  • pen for writing short messages
  • feedback form to tell us how we can make your communication kit better.

It also has useful hospital words in Auslan (Australian Sign Language).

Fact sheets for patients who are deaf or hard of hearing

Contact us

Contact our interpreter services team:

Our office is on the ground floor of Building 15 in Princess Alexandra Hospital.

Last updated: March 2025

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