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Health alert: Novel coronavirus (COVID-19)

Visitors are able to attend our facilities in Metro South Health. Please refer to the visiting restrictions for more information.

Find out where to get tested at one of our fever clinic locations, where to get vaccinated, our COVID-19 response and read the latest Queensland Government information.

Ryan's rule

Ryan’s Rule assists you to get help when you are concerned about a patient in hospital who is getting worse or not improving. All Metro South Health hospitals and services fully support this initiative.


Ryan Saunders was nearly three years old when he tragically died in hospital. His death was found to be in all likelihood preventable. Staff did not know Ryan as well as his mum and dad knew him. When Ryan’s parents were worried he was getting worse they didn’t feel their concerns were acted on in time. Ryan’s Rule has been developed to provide patients of any age, families and carers with another way to get help.

If you are concerned

If you have any concerns you wish to raise simply follow these steps:

Step 1

Talk to a nurse or doctor about your concerns.

If you are not satisfied with the response:

Step 2

Talk to the nurse in charge of the shift.

If you are not satisfied with the response:

Step 3

Phone 13 HEALTH(13 43 25 84) or ask a nurse and they will call on your behalf. Request a Ryan's Rule Clinical Review and provide the following information:

  • hospital name
  • patient's name
  • ward, bed number (if known)
  • contact phone number.

A Ryan's Rule nurse or doctor will review the patient and assist.

Last updated 21 October 2016
Last reviewed 21 October 2016