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Health alert: Novel coronavirus (COVID-19)

Fully vaccinated visitors may attend our facilities. Please refer to the visitor restrictions for more information. Find out where to get tested, where to get vaccinated, our COVID-19 response and read the latest Queensland Government information.

Australian Charter of Healthcare Rights

All of our hospital and services fully support the Australian Charter of Healthcare Rights. The charter describes the rights that consumers, or someone they care for, can expect when receiving health care.

These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.

Your rights

You have the right to:

  • Access—You have right to health care services and treatments that meets your needs.
  • Safety—You have a right to receive safe and high quality health care that meets national standards and be cared for in an environment that is safe and makes you feel safe.
  • Respect—You have a right to be treated as an individual with dignity and respect; and have your culture, identity, beliefs and choices recognised and respected.
  • Partnership—You have a right to ask questions and be involved in open and honest communication; make decisions with your health care provider, to the extent that you choose; and include the people that you want in planning and decision-making.
  • Information—You have a right to clear information about your condition, the possible benefits and risks of different tests and treatments so that you can provide informed consent; receive information about services, waiting times and costs; be given assistance to understand and use health information; access your health information; be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe.
  • Privacy—You have a right to have your personal privacy respected and information about you and your health kept secure and confidential.
  • Feedback—You have a right to provide feedback or make a complaint without it affecting the way you are treated; have your concerns addressed in a transparent and timely way; share your experience and participate to improve the quality of care and health services.

Your responsibilities

To help us to provide you the best possible care, please:

  • Tell us about your illnesses and hospital visits, symptoms, medications, allergies and other health related matters.
  • Tell us about any religious or cultural beliefs and requirements.
  • Treat everyone that you meet at our facilities with care and respect.
  • Ask questions and talk to your family before making any decisions about your health care if relevant.
  • Follow staff instructions regarding your treatment and care.
  • Be aware that your care may need to be transferred to another hospital if required.
  • Be on time for appointments and let your health service know if you need to cancel or reschedule, and notify us if your contact details change.
  • Talk to your local doctor if your condition changes while on a waiting list for treatment.
  • Treat all people you meet in the health service (staff, volunteers, patients/clients, their families and aged care residents), with care, dignity and consideration.
  • Respect the confidentiality and privacy of others.

Read more about the Australian Charter of Healthcare Rights.

Last updated 25 November 2021
Last reviewed 25 November 2021