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Health alert: Novel coronavirus (COVID-19)

We are experiencing an increased number of people presenting to our Emergency Departments for treatment of COVID-19. A number of our staff are also impacted by COVID-19, and as a result we are experiencing longer-than-usual emergency department waiting times. Metro South Health will continue to treat the most urgent cases first (Category 1). Please do not attend the emergency department unless it is an emergency. Thank you for your patience and understanding while we prioritise our most urgent cases.

Fully vaccinated visitors may attend our facilities. Please refer to the visitor restrictions for more information. 
Find out where to get tested at one of our fever clinic locations, where to get vaccinated, our COVID-19 response and read the latest Queensland Government information.

Using your private health insurance

You can choose to use your private health insurance in our public hospitals.

If you are eligible for Medicare and hold private health insurance when you are admitted to one of our hospitals, you can elect to be treated as a private patient.


By electing to be a private patient you can choose your specialist doctor and their treating team. If the specialist of your choice is unavailable you can choose to be treated by another specialist who is on call at the time of your admission.

You may also be entitled to receive:

  • no out-of-pocket expenses for accommodation fees, theatre fee, diagnostic services, prostheses, pathology and medications
  • a discounted excess or co-payment depending on your type and length of admission
  • a single room if available (this will be provided where possible—single rooms are allocated on a clinical needs basis).

Supporting our hospitals

Hospital funding and resources are limited. Each time you use your private health insurance at one of our hospitals, you are helping us:

  • purchase new equipment
  • maintain and develop accommodation and facilities
  • improve and expand patient services
  • increase resources
  • fund medical research.

More information

Our Patient Options Liaison Officers (POLOs) can answer any questions you have before you choose to be treated as a private patient.

You can speak to your hospital’s POLO about issues such as:

  • financial concerns
  • investigating and confirming what your private health insurance will cover
  • completing paperwork
  • liaising with your health fund.

If you would like to get in touch with your local POLO, please speak to the ward staff.

Last updated 20 October 2016
Last reviewed 20 October 2016