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Emergency departments

We have five emergency departments that are open 24 hours a day, seven days a week. There is no need to call first, just arrive at the department at any time.

Is coming to the Emergency Department your best option?

When you are sick, know your choices by going to Emergency Choices to help you choose your options. You can also book a GP appointment online using HotDoc by visiting their website.

In a health emergency

You should always call Triple Zero (000) in a genuine health emergency.

For non-urgent health advice, you can call 13 HEALTH (13 43 25 84).

When you arrive

When you arrive at the emergency department, please go straight to the reception counter. You will be “triaged” (categorised) by a qualified nurse who assesses the urgency of your condition. Patients are treated in order of priority; this ensures the sickest patients are seen first. 

It is important to let the triage nurse know any of the following information:

  • previous health problems
  • current medications
  • if you are pregnant or breastfeeding
  • recent overseas travel
  • housing or social concerns
  • if your pain or symptoms become worse.

A doctor or nurse will see you as soon as they are able. At any time, they may have to step away to treat a life-threatening condition. This will not affect your care, though it may mean a longer stay with us.

Options for non-urgent conditions include:

  • a general practitioner—some of whom bulk bill
  • 13 HEALTH (13 43 25 84) for non-urgent health advice from a qualified nurse.

Read more about how emergency departments work.

Do you need an interpreter?

We can provide a free interpreter service for patients at our emergency departments.

It is our policy to use fully accredited professional interpreters for all medical appointments. Family or friends are usually not able to accurately translate complex medical information.

If you would like an interpreter, please let us know as soon as you arrive.

Last updated 8 February 2024
Last reviewed 8 February 2024