Patients and visitors

As a public health provider, most of services are offered free of charge to people with a Medicare card. However, you will often need a written referral from your general practitioner (GP) before we can book you in.

• Eligibility
• How to get a referral
• Waiting lists
• Using your private health insurance

Whether you're visiting us for a day appointment or you're staying overnight, you'll need to know what to expect, what to bring and where you can get further information.

• Emergency departments
• Day visits (outpatients)
• Pre-admission clinic
• Staying overnight (inpatients)
• What to bring
• Visiting hours

We are committed to giving you the highest possible standard of care and to making your stay with us as comfortable as possible.

• Clinical handover
• Electronic medical record (PAH only)
• Infection control
• Informed consent
• Interpreters
• Meals
• Medical records and confidentiality
• Medicines
• Safety, security and personal property
• Smoking policy
• Television

Our staff will work with you to plan your return home after your stay in hospital. This will help to ensure that you have everything you need for a full recovery when you leave us.

• Discharge
• Transport and transfers
• Travel assistance

As our patient, you not only have the right to safe and high quality health care, but also to be treated with respect, dignity and be included in all decisions and choices about your care.

• Australian Charter of Healthcare Rights
• Australian Charter of Healthcare Rights Community Languages
• Ryan's rule