Skip links and keyboard navigation

Health alert: Novel coronavirus (COVID-19)

Visitors are now able to attend our facilities in Metro South Health. Please refer to the visiting restrictions for more information.

Find out where to get tested at one of our fever clinic locations, where to get vaccinated, our COVID-19 response and read the latest Queensland Government information.

Teamwork tackles testing surge

30 September 2020

Staff at QEII Hospital have risen to the challenge of containing a potential second outbreak of coronavirus in Queensland by scaling up COVID-19 testing capabilities following the identification of new virus case clusters.

Coordinator of QEII’s testing clinic, Registered Nurse Candi Sear, said QEII’s COVID-19 testing response showed the spirit of collaboration and strong work ethic that exists at the hospital.

“The last two months has been an incredible growth period for QEII. Following the public announcement of COVID-19 positive persons skipping quarantine, the clinic had five days where we were seeing 400-800 people per day, up from the standard 40-80 people prior.

“Following surge 1, we then experienced the latest Correctional Centre cluster surge which resulted in 400-500 presentations per day for a period. The first surge we very quickly and effectively went from one clinic to two clinics, scaling up from eight to 16 staff in a matter of a few hours. The dedication of our staff and multidisciplinary teamwork on display was exceptional and really showed the strength of QEII’s workforce capability." 

Ms Sear said implementing rapid changes to the workings of the clinic to improve service delivery was essential to accommodate surges in testing numbers.

"Admin, Allied Health, Security, Exec and Nursing staff have all come together during the surge events to manage lines and redevelop clinic processes within hours to ensure everyone who presents get tested.

“Our Nursing and Allied Health staff did the testing, our Admin staff coordinated the registration process, and assisting Nursing staff helped with line control, distributing patient information sheets, and coordinating flow at the clinic.

“We’ve been adapting the service with every public health alert that has come out,” she said.

To this end, Ms Sear said QEII was also in discussion with stakeholders to develop a sustainable COVID-19 Clinic Operational Model.

“QEII envisages the proposed changes will improve the existing high safety and quality standard of coronavirus testing services for patients, staff, family, community and Metro South Health.”

Ms Sear said a key aspect of creating an effective testing clinic environment was good communication.

“Any member of the public who presents to the clinic is probably anxious about their health and getting tested. We’ve found communicating and setting expectations around the testing process is an essential part of reducing that anxiety.”

Ms Sear said she could offer the following advice about steps people could take to make their wait for coronavirus testing at QEII Hospital more comfortable.

“Monday is always our busiest testing day at QEII Hospital, especially between the hours of 10am and 12pm, so if you want to reduce your wait time, consider coming in for testing on another day,” she said.

“We also ask that people come prepared with some sun care and some water as we can’t predict the weather. Bringing a chair to sit on may also be helpful to increase comfort levels if there is a bit of a wait.

“We encourage the public to visit the Metro South Health COVID-19 website for updates regarding new processes required at the QEII COVID-19 clinic testing.”

Last updated 30 September 2020
Last reviewed 30 September 2020

Other news

Consumers the key in Healthcare Quality Improvement

What began as a passion project has now become the basis of a PhD for QEII’s Director of Occupational Therapy, Ruth Cox.

QEII Wellness Initiative recognised at this year’s Pitchfest

An initiative of the QEII Hospital Emergency Department has been recognised as one of the finalists in PROV-ED’s Pitchfest 2021.