QEII Jubilee Hospital is continuing to ensure elderly Queenslanders get the right care, in the right place, at the right time by providing nurses in Residential Aged Care Services with a look behind the scenes at what happens from the patient’s perspective once they leave the residential facility.
Clinical Nurse Consultant, Annaleese Ockhuysen, said the specialist CARE-PACT team – tasked with improving the quality of care for frail, elderly residents from aged care facilities – hosted another free training session at QEII Hospital including advice on hospital support programs and community services available for residents in aged care.
“The feedback from previous education sessions was that the aged care staff don’t understand what happens to residents once they were transported from the facility and into hospital Emergency Departments (ED).
“The fact is, for frail patients who may be suffering from cognitive impairments, removing them from their normal environment can make them confused and uncomfortable and, in some instances, this unnecessary transport can be avoided by the use of the remote CARE-PACT team,” she said.
When appropriate, the CARE-PACT team can administer required treatments to patients in the comfort of their home at the aged care facility. However, when this is insufficient, the team are able to inform staff at the expecting Emergency Department of the patient’s situation, their likes and dislikes and other insights to ensure they remain comfortable and the best care can be provided.
“Through the use of the sunflower chart, CARE-PACT staff are able to provide a clear snapshot to the ED team, so they know what to expect when the patient arrives with the aim of avoiding long wait times or causing unnecessary angst to the patient, so the best treatment can be provided.”
The most recent session in June focused on behaviour management for older patients and included a walk through QEII ED so aged care staff can experience what the patient will encounter once they are removed from the aged care facility for care.
CARE-PACT Clinical Director Dr Terry Nash said the education program provided a two-way opportunity to improve processes and care.
“Our ultimate goal is to ensure residents in aged care are able to receive the best care for their needs, in a timely manner, and in the most appropriate environment,” he said.
“We’re working towards establishing a cycle of shared information, where we can provide the training nursing homes want and need.”