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QEII Hospital embraces new COIN for ED professional program

4 September 2015

Staff at QEII Hospital have embraced the latest in communication techniques following the implementation of the COIN for ED professional program.

The innovative project, which is the first of its kind in an Australian hospital, is designed to improve communication skills for staff working within the ED.

The pilot project is currently being rolled out with 12 staff members involved, consisting of doctors, nurses and Allied Health staff.

The Communication and Influencing For ED project has been implemented by organisation Babel Fish Group founder Andrew Rixon and was specifically designed for Emergency Department health professionals.

The program takes a customised approach to meeting the specific communication and influencing challenges that staff face in the ED.

It is unique in its use of an action learning approach to ensure continuous improvement and relevance within the ED environment.

The COIN for Ed Professionals program contains three key modules including, Readiness Assessment Module, the Pilot Training Module and the Train-the-Trainer Module.

QEII ED Nurse Unit Manager Juliana Friedrich, who is also a participant, praised the program for its ability to connect ED staff with a variety of departments at QEII.

“It’s the beginning of a great journey and a fantastic communication initiative for staff to embark upon,” Juliana said.

“Ultimately the program will provide improved patient outcomes and flow through better communication across the ED and also improved inter-departmental communication between ED and other hospital staff.

“This approach is the way forward and already has had a positive impact on the relationships within the various units at QEII.”

Last updated 15 September 2015
Last reviewed 15 September 2015

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