Proactive problem-solving has been at the forefront of QEII’s COVID-19 pandemic response, resulting in improved models of care for the Physiotherapy team.
Director of Physiotherapy Mark Nelson said the can-do attitude of his staff had allowed them to rapidly adapt their patient model of care to telehealth as social distancing and hygiene restrictions came into force across Queensland.
“We wanted to continue to provide a service to our patients and given we couldn’t bring them in to the hospital, the only way we could do that was via telehealth. We went from delivering less than one per cent to over 50 per cent of consultations through video conferencing since April.
“With all the focus on reducing the curve, our own data showed a very interesting decreasing curve in the level of activity by phone which went from 83 per cent at the start of the restrictions to 35 per cent as the video conferencing options were taken up with improved availability of this technology,” he said.
Within Allied Health, Mr Nelson said telehealth would continue to play a greater role despite easing COVID-19 restrictions.
“We can see that patients enjoy remotely delivered appointments and we recognise the convenience it offers, so it makes sense that we continue to provide the option now we have been forced to overcome implementation barriers and staff are comfortable with the process.”
Mr Nelson said the culture of continuous improvement within Allied Health and the broader staff base at QEII was the driving force behind the hospital’s excellent patient care outcomes, and this was to be commended.
“The staff at QEII are awesome. They have all engaged in the change process. They wanted to do what was best for our patients, despite the disruption, and while it was not the easiest way of managing things, everyone got on board.”