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Metro South Health's new command centre ready for the busy winter season

17 April 2018

Patient Access Coordination Hub (PACH)

A new state-of-the-art command centre will help alleviate the pressure on hospitals and ambulances across the Metro South Health region.

Officially opening the Patient Access Coordination Hub (PACH) today, Minister for Health and Ambulance Services Steven Miles said the facility has opened in time for the busy winter period.

“Last year Queensland experienced one of the worst flu seasons on record, which put extra pressure on our busy paramedics and health professionals,” Mr Miles said.

“The PACH is a command and control centre that gives our staff a birds-eye view of demand, capacity and the flow of patients across our hospitals.

“It uses real-time data and modelling to monitor and coordinate patient arrivals, admissions and departures.

“It’s also designed to assist in managing surges in demand and identify any delays in treatment so we can take early action to respond.”

Mr Miles said the PACH is staffed with Metro South Health clinicians and Queensland Ambulance Service (QAS) personnel who work together to support patient flow, manage bed capacity and relieve pressure on frontline services.

“Hospitals are unique and complex places—with many different health professionals providing care at all points along a patient’s journey,” he said.

“The PACH will help coordinate this care so we can ensure patients receive the right care at the right time.”

Metro South Health is the major provider of public health services in the Brisbane south side, Logan, Redlands and Scenic Rim regions. In 2016-17 across the health service:

  • 256,015 people were admitted to hospital
  • 285,041 people presented to emergency departments
  • 10,898 emergency surgeries were performed.
Last updated 17 April 2018
Last reviewed 17 April 2018

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