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Metro South Health Nurse Navigator Service Now Live

5 July 2019

Are you finding it a challenge to coordinate all the services a complex patient requires?

If your patient has multiple co-morbid diagnosis, low health literacy about their conditions or has difficulty navigating the health system and managing self-care (just to name a few) the patient may be eligible for the Nurse Navigator service. The nurse navigator service complements and enhances the services provided by other health professionals, such as GP’s, care coordinators and allied health.

Nurse navigators play a key role in supporting and coordinating a patient’s entire health care journey, rather than focusing on just a specific disease or condition. Nurse Navigators provide a central point of communication and engagement to ensure optimal care and coordination of services along a patient’s entire health care journey. This role is underpinned by the principles of delivering coordinated and patient-centred care, creating partnerships across different health providers and sectors, improving patient outcomes and enabling improvements across the system.

Nurse Navigators educate and help patients to better understand their health conditions and enable them to self-manage, participate in decisions about their health care and improve their own health outcomes.

For further information about eligibility criteria, how and where to refer to the Nurse Navigator service, please visit the MSH Refer Your Patient Nurse Navigator web page or click on the ‘Nurse Navigator Service’ link (under Other Services) on the Refer Your Patient main page.

If you have any questions or require assistance, please contact the GP Liaison Team on 1300 364 155, or email

Last updated 5 July 2019
Last reviewed 5 July 2019

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