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Learning from the patient experience at Redland Hospital

17 August 2018

Staff from across Redland Hospital have been experiencing what it feels like to face some of the challenges our patients face every day as part of Person-Centred Care experiential workshops.

Working with empathy and compassion and taking practical actions to increase self awareness and self care were among the topics covered as well as activities that limited manual dexterity and the ability to see and speak.

CNC Quality Medicine & Emergency Damien Dwyer said the training exercises were a great reminder to try and understand issues and experiences from a patient point of view.

“It is about how the patient sees the world; to take time to stop and think about the person in front of you, to get to know patients along the way and pass on the needs of the patient to other staff.”

What is Person-Centred Care?

Providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decisions.

Benefits of Person-Centred Care

  • Better health outcomes
  • Enhanced patient satisfaction and loyalty
  • More open communication
  • Better patient engagement
  • Better compliance with medication and treatment plans
  • More likely to engage in positive health behaviours
  • Reduced anxiety
  • Improved quality of life
  • Better staff satisfaction, performance and morale
  • Reduced staff burnout
  • Improved employee retention
  • A better working atmosphere

More information on Person-Centred Care can be found here.

Featured: Alison Lane, Sara-Jane Jeanes, Melissa Zornig and Damien Dwyer.

Last updated 17 August 2018
Last reviewed 17 August 2018

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