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Important news: Ethics and Research Governance system

4 October 2018

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On 16 July 2018, the Queensland Department of Health introduced a new electronic software platform called Ethical Review Manager ‘ERM’ for all HREA and SSA applications.  Metro South Health and all Hospital and Health Services researchers and research administrators are required to use this new electronic system.

To assist researchers in using ERM, the Department of Health’s, Health Innovation, Investment and Research Office (HIIRO) released ERM Training – Researcher guides.  HIIRO have issued an official apology for the disruption caused by the implementation.

Metro South Health Ethics and Research Governance teams will continue to work with and support researchers whilst HIIRO develop and troubleshoot the ERM software.

Researchers who are having technical difficulties with the ERM software are encouraged to contact the Infonetica Helpdesk via and, this will enable issue monitoring.  If you require a new logon or your current logon does not work please contact

Metro South Health are aware that due to the ERM implementation, the Metro South Health Research website will require updates.  However, as the functionality of the ERM software may continue to change over the next few months, we intend to undertake significant website revisions once the ERM system implementation nears completion.  In the meantime, we will endeavour to release periodic updates to the ‘Information for Researchers’ page, which can be accessed from the internet.

The implementation of the new ERM system is creating an impact on the efficient turnaround times of Metro South Ethics and Research Governance, and the processing of researcher submissions. Metro South Health - Centres for Health Research is grateful for the understanding demonstrated by researchers and is keen to pass on constructive criticism of the system, to improve implementation.  We believe that once the system is fully operational, it will bring significant benefits for researchers.

In the meantime, we thank you very much for your patience while HIIRO continues with the ERM rectification and for the consideration that many MSH researchers have shown for the Metro South Health Ethics and Research Governance team.

Last updated 4 October 2018
Last reviewed 4 October 2018

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