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#hellomynameis campaign breaking barriers at PAH

1 June 2018

Patients, visitors and staff are calling Princess Alexandra Hospital (PAH) a more welcoming place after the hospital introduced the ‘hello, my name is’ campaign that encourages staff to display a visible nametag and introduce themselves to patients and colleagues.

Executive Director Clinical Support Services Kathy Grudzinskas said the simple but effective initiative was transforming the hospital.

“Forgetting to introduce yourself to a patient is an easy mistake to make, but has a lasting impact on how a patient feels,” she said.

“Knowing someone’s name breaks down a barrier and gives patients the confidence to speak up and ask questions. 

“A number of teams we’re already working on this, but it’s great to have a hospital-wide approach.”  

Communication boards were also introduced in specific wards so patients could write down questions or leave a note for staff.

Workforce Development Officer Sarah Bailey, who oversaw the initial project evaluations, said feedback was overwhelmingly positive.

“Many patients, families and visitors have said they truly appreciated an introduction and that it made coming into hospital a little easier,” she said.

“Knowing staff members’ names and positions really helped with asking for help and made them feel more engaged.” 

Staff also embraced the initiative. 

“Many staff reported feeling a sense of pride in wearing a highly-visible name badge and that it made them feel valued and appreciated when colleagues referred to them by name,” Ms Bailey said.

Ms Grudzinskas said the PAH project was part of the international ‘hello, my name is’ campaign created by Dr Kate Granger, a registrar in elderly medicine who had terminal cancer.

“Dr Granger started the campaign in 2013 after she became frustrated with the number of staff who failed to introduce themselves to her when she was an inpatient,” she said. 

“Dr Granger passed away at the age of 34 in 2016, but her good work continues in hospitals around the world including PAH.

“We’re incredibly proud to be part of this international change in healthcare.”

Last updated 1 June 2018
Last reviewed 1 June 2018

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