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Acting PAH Relief Pool Manager, Kimberley Swaysland, has been announced as the first ever Chief Executive Award for Excellence Winner at the 2019 Reward, Recognition and Research Excellence Awards for Metro South Health.
Recognised by her peers for consistently going above and beyond, all with a big smile on her face, Kimberley was selected by Chief Executive, Shaun Drummond, for embodying all that it means to be a true advocate of the Metro South Health Service.
“I was truly blown away to be announced as the winner of this award, I certainly wasn’t expecting it.
“I love coming to work every day and I just want to make the people around me happy, so it was really nice to be recognised by my peers and selected by our Chief Executive,” said Kimberley.
Kimberley started at the PA Hospital in 2016 in the relief pool and, after some time in both Diabetes and Urology Outpatient Departments, has returned to the department as Acting Relief Pool Manager.
“While I’m not so hands on with patients in this role, I think it’s so important that the patients are at the centre of everything we all do here, whether we are admin or on the frontline.
“I know what it’s like to be on the other side of the health system and it can be very scary so it’s very important to me that I go out of my way each day to improve the experience of a patient, whether that’s simply saying hello in the lift or helping them walk to a taxi,” she said.
Coming from a background in wedding planning, Kimberley is familiar with helping people out in stressful moments.
“Weddings and medical appointments can be very similar, high stress with lots of parties involved.
“I’ve found that my previous experience has really translated across to the healthcare sector but here, I feel I can truly help people each and every day.”
As for Kimberley’s biggest piece of advice, she says it’s simple.
“All of us can relate, there is a thousand things we need to do in what short amount of time we have in the day, but the patient doesn’t care about the data we need for the spreadsheet, or the meeting we have later that day, they care about the experience.
“If we can improve their experience here and how they feel while they’re in our care then I think we have done our jobs,” she said.
For a list of the Board Chair Award Winners, go to the RRREA’s website.