Digital referral technology improving access to Metro South Health services

GPs in the Metro South region can now send referrals for specialist services at the click of a button.

Nearly 3000 digital referrals a month are now being received after the ‘secure messaging’ technology was progressively rolled out 12 months ago.

The platform allows GPs to use their existing practice computer software to securely transmit information about the patient’s referral to the Metro South Health (MSH) Central Referral Hub.

Chief Executive, Dr Stephen Ayre, said secure messaging had benefits for both GPs and the health service.

“Over the past year we have made significant improvements to our referral processes to ensure they’re clear and consistent across all specialties and services,” Dr Ayre said.

“Secure messaging makes it simple for GPs to use their existing digital records to transfer timely and accurate information to our specialists.

“The information is transferred directly into our MSH database and the GP receives automatic notifications when the referral has been received and processed.

“The digital technology also reduces costs through less printing, faxing, scanning and filing.”

Victoria Point Surgery GP Dr Bruce Willett said the platform has seen improvements for both doctors and patients.

“Sending referrals by secure messaging is faster than printing, and ridiculously faster than printing and faxing,” Dr Willett said.

“It also provides added security for our patients and the peace of mind being able to track that referrals have been received.

“Secure messaging is the standard we should be expecting for all medical information in the 21st century.”

Dr Ayre said the program was delivered successfully thanks to a strong collaboration with the Brisbane South PHN’s digital health team, as well as GPs who participated in a pilot phase.

“This is part of our commitment to working closely with primary care as part of the overall healthcare team,” he said.