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Consumers the key in Healthcare Quality Improvement

14 September 2021

What began as a passion project has now become the basis of a PhD for QEII’s Director of Occupational Therapy, Ruth Cox.

With the goal of partnering with consumers in research and quality improvement, Ruth and her fellow research team, which includes two consumers, have published two articles to date including the most recently published Capability Framework for Successful Partnerships in Healthcare Quality Improvement via the BMJ Quality and Safety Journal. 

“We co-developed a capability framework for successful partnerships in quality improvement.  The framework can be used to guide individualised development or learning plans for both consumers and healthcare staff,” said Ruth.

“Our aim is that it will also assist organisations to review learning topics and approaches such as training content, mentoring guidelines or community of practice agendas to foster best practice quality improvement partnerships between consumers and staff.”

Ruth, together with her supervisor Professor Matthew Molineux, Associate Professor Melissa Kendall and two consumer co-researchers, Elizabeth Miller and Bernadette Tanner, summarised the framework through the ‘house’ diagram.

Consumer co-researcher, Elizabeth Miller, said the research team is currently refining and evaluating the framework through an international eDelphi study.

“It’s been interesting to read the feedback on the framework from experts from around the world,” she said.

“I highly recommend partnering with consumers in research.

“I have learned so much and have had fun along the way. If you would like any advice about making research partnerships with consumers a reality, please get in touch as I am keen to help.”

Last updated 14 September 2021
Last reviewed 14 September 2021

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