A new staff charter for Bayside Health Service was launched on 6 December defining the future, partnerships and culture of our great health service.

Facility Manager Susan Freiberg said the staff charter was the result of extensive collaboration across teams, taking in both the significant changes in our staff culture and our ongoing commitment to improvements.

"This new staff charter will enhance and support patient outcomes – making the experience as positive as possible – and it represents the aspirations and commitments of Bayside Health Service to each other and the community we serve," she said.

"When you make sense of our jobs and our purpose in our facilities, it all boils down to the fact that compassion and empathy are at the core of everything we do and out of that falls our need to innovate, promote partnerships across our community and to grow a culture of positivity and optimism."

She said Bayside Health Service looked forward to embracing improvements in communication, collaboration and recognition of contribution, accountability for roles, attitudes and behaviours and safety alongside a visibility and trust in leadership.

"What has been great about this process of defining our new staff charter has been recognising that we are more engaged than in 2010, we are benchmarking above the norm in the BPA staff culture survey for some of the cultural measures and it is great to celebrate these," Susan said.

The new staff charter will become integral to all new recruitment and selection processes, orientation, induction and the quality of service delivery at our Bayside Health Service facilities.

Please take the time to watch a message from Metro South Hospital and Health Service Board Chair, Ms Janine Walker.

The Journey

• In 2010 Redland and Wynnum Health Service started a journey to develop a staff charter that reflected the views of local staff who felt disconnected from the broader directions of Queensland Health and our wider Metro South Hospital and Health Service.
• The resulting value statement resonated through from the grass roots to the most senior clinicians and management.
• Moving forward from the previous charter, our staff groups from all streams and disciplines came together in October 2018 to shape the culture and leadership statements for Bayside Health Service into a new message that would represent our aspirations and commitments to each other and the community we serve. This led to a charter that is relevant to all levels, uncomplicated, brief and in language that is easy to recall. It reflects the vision of Compassion and Empathy.