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4D tours PAH to better understand patient flow

28 June 2019

Princess Alexandra Hospital’s Senior Nursing staff from Ward 4D have undertaken a pilot project this week to better understand patient flow throughout the hospital.

Instigated by the senior nursing staff, the 4D team were given a guided tour of the various departments of the hospital to highlight the impact that patient loads have on each area of the hospital.

Acting Assistant Director of Nursing, Dale Mason, said the tour aims to engage the entire PAH facility in understanding the pressures faced by each facet of the hospital so we can keep things moving and improve patient satisfaction with their whole journey.

“Each unit within the PAH experiences patient load differently and faces different pressures.

“By inviting the ward staff into the various units within the hospital, we hope to open up the conversation between the different cohorts to provide better understanding of patient flow, but also for added support for the teams themselves,” she said.

The 4D team began the tour in the Emergency Department to understand the impacts of patient load in that busy environment, continuing through a traditional patient journey to finish in the PACH.

“The PACH team deal with our internal patients, but also external agencies like the Queensland Ambulance Service so it is an eye-opening picture of demand across all Metro South facilities,” she said.

“We know that every team is impacted by unique pressures so opening up the conversation through tours like this will help our staff across the facility to support each other better along the patient journey.”

There are plans for the pilot initiative to roll out across PAH.

Last updated 28 June 2019
Last reviewed 28 June 2019

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