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The Metro South community can access local mental health services for information and assistance in times of mental health crisis 24 hours a day via a centralised phone number:
The number enables our community to access mental health services in a timely and effective way that is consistent with our ongoing commitment to the National Mental Health Standards 2010.
1300 MH CALL is a tele-triage service that delivers a single point-of-access to Metro South Addiction and Mental Health Services (MSAMHS).
The service provides:
The 1300 MH CALL team is a multidisciplinary team of nurses, psychologists, occupational therapists, social workers and psychiatrists. A consultant psychiatrist is accessible for urgent consultation 24 hours a day, 7 days a week. Permanent clinicians are appointed, or working towards becoming, Authorised Mental Health Practitioners.
The community can use this phone number for advice, information and support. The service is also available to the wider community seeking support and information on mental health – such as people with questions or concerns about their own mental health, the mental health of a family member, friend or neighbour, or general mental health questions.
The tele-triage program delivers triage services to people aged 18 to 65 years 24 hours a day, seven days a week. During business hours child, youth and older adult requests are transferred to the intake officer of the appropriate service.
Community members who may call the service include:
During standard business hours (9am-5pm), calls related to children, youth and older adults are transferred to the intake officer of the appropriate service. However, all callers are delivered a service based upon their needs at the time, including younger and older caller requests.
The service does not replace 000, which should continue to be used in an emergency. Existing consumers are encouraged to contact their case manager for support during business hours, except in times of crisis or emergency.
The MH CALL service offers benefits to the community including:
When a caller telephones 1300 MH CALL they will speak to an experienced clinician who will ask them a series of questions about why they are calling.
The aim is to:
Where transfers-of-care are made by third parties (concerned friends, carers, health professionals, schools and others) every attempt is made to speak to the identified person in order to complete the assessment process.
Once the clinician has asked a series of question they will determine whether MSAMHS intervention is required and then do one of the following:
Where MSAMHS intervention is required
Following the triage assessment, a recommendation and an interim plan is formulated including a response timeframe for those accepted for care into MSAMHS. The caller will be transferred to the care of one of MSAMHS’ specialist Academic Clinical Units (ACU).
Where MSAMHS intervention is not required
The clinician will:
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