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Health alert: COVID-19

COVID-19 Alert: We are currently at GREEN traffic light level - there is no restriction for coming to hospital to receive healthcare. Visitors are currently welcome at Metro South Health facilities, and are asked to help keep patients safe by maintaining physical distancing where possible and practising hand hygiene. See visitor restrictions and the latest Queensland Government information. [18 January 2023].

Give feedback

Your feedback about your experience with Metro South Addiction and Mental Health Services is always welcome and helps us provide the best possible care we can to our consumers and carers. You can pass on a compliment, offer a suggestion for improving our service or let us know about any concerns/complaints you have.

It will help us if you provide details about the specific area/department that provided the service and a full description of your experience. If you would like one of our staff to get in touch with you, please also provide your full name and contact details.

Other ways to provide feedback

Health Ombudsman

You also have the option of contacting the Office of the Health Ombudsman. The Ombudsman is independent from Metro South Health and can be contacted by:

Your privacy

We take your privacy seriously. It is important to note that your complaint will remain confidential and will not be recorded in your medical record. All complaints are treated with the utmost confidentiality at all times. Compliments will be forwarded to relevant staff and their supervisors.

Last updated 23 February 2022
Last reviewed 9 September 2021