Give feedback
Your feedback about your experience with Metro South Addiction and Mental Health Services is always welcome and helps us provide the best possible care we can to our consumers and carers. You can pass on a compliment, offer a suggestion for improving our service or let us know about any concerns/complaints you have.
It will help us if you provide details about the specific area/department that provided the service and a full description of your experience. If you would like one of our staff to get in touch with you, please also provide your full name and contact details.
Consumer feedback brochure (PDF, 256.89 KB)- Email: ED_mhsmetrosouth@health.qld.gov.au
- Post: Addiction and Mental Health Services
PO Box 6046
Mount Gravatt QLD 4122
Other ways to provide feedback
Health Ombudsman
You also have the option of contacting the Office of the Health Ombudsman. The Ombudsman is independent from Metro South Health and can be contacted by:
- Online: www.oho.qld.gov.au
- Phone: 133 OHO (133 646)
- Email: complaints@oho.qld.gov.au
- Post: PO Box 13281 George St, Brisbane QLD 4003
Your privacy
We take your privacy seriously. It is important to note that your complaint will remain confidential and will not be recorded in your medical record. All complaints are treated with the utmost confidentiality at all times. Compliments will be forwarded to relevant staff and their supervisors.