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Consumer and carer information

Welcome video for inpatients

To help you stay safe and comfortable, watch our three-minute video to learn what to expect.

Independent Patient Rights

Independent Patient Rights Advisers

Independent Patient Rights Advisers (IPRAs) are available to provide advice to people who have been diagnosed with a mental illness and are currently receiving treatment through MSAMHS.  IPRAs may also provide advice to nominated support persons, family members, carers and other support people.

Consumer information

Consumer information

Do you have a mental illness?  Here you will find information about mental illness in general, as well as the services we provide to you on your journey to recovery.

Our values

Carer information

Are you caring for someone with a mental illness?  Here you will find information about the role of carers, what to do if someone you know needs help, as well as resources and links to support you.

How do we support your recovery?

Employing people with lived experience of mental illness in peer worker roles to support others brings a tremendous range of benefits. At MSAMHS we have gone a step further to provide great care to every person, every day and support people on their road to recovery. Putting our patients at the heart of everything we do means looking beyond their diagnosis to the communities that support them, engaging those with a lived experience of addictions and mental illness, and creating pathways to recovery that support and enable.

Give feedback

Provide feedback on Addiction and Mental Health Services including compliments, complaints and suggestions.

Speaking Up for Safety

At Metro South Addiction and Mental Health Services all of us have a responsibility to speak up when we are concerned about a patient safety issue – but sometimes people may find this difficult. That's why we provide training to our staff to help them raise patient safety concerns.

Reliability courses

During the second half of 2017 clinical staff and managers will have the opportunity to complete training delivered by the Cognitive Institute that will allow them to apply principles of reliability science to support the delivery of safer and more reliable healthcare.

There will be two courses available:

Mastering Safer and Reliable Practice

Last updated 25 July 2022
Last reviewed 17 May 2015