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Planetree - person centred care

Project Status: 

Metro South Health is a strong advocate for providing a person-centred approach that places people at the core of all that we do. A good health care experience is not only about providing our patients with safe and quality health care; it’s also about the little things we can do to make people feel comfortable and cared for.
Metro South Health are committed to providing the best possible health care experience for our patients and their families, and have launched Planetree across our facilities.
Planetree is an international program that recognises excellence in person-centred across our facilities. It is based on the philosophy that we should care for people as individuals, and recognise all of their needs - not just their clinical symptoms.
Metro South Health will be the first in Australia to be become formally recognised by Planetree as a person-centred organisation. Not only is achieving this recognition an important part of the MSH strategic plan, organisations who have been awarded Planetree recognition also demonstrate:

  • Decreased preventable admissions
  • Reduced length of stay
  • Improved adherence to treatment regimens
  • Decreased mortality
  • Decreased rates of healthcare acquired admissions
  • Lower costs per case, increased workforce satisfaction and retention rates

The ten person-centred components that the MSH Planetree project focuses on include:

1. Communicate through human touch: Using caring touch to reduce anxiety, pain and stress in patients, families and staff members.
2. Family, friends and social support: Encouraging the involvement of family and friends as partners in the care experience whenever possible.
3. Information and education: Providing patients with information and educational resources so they can actively participate in their own care.
4. Healthy communities: Working together in partnership with community groups, schools, aged care facilities and other community partners for the health and wellness of the community.
5. People caring for people: Caring for others as human beings. All individuals are caregivers and have the ability to influence the experience of patients and their families.
6. Food as therapy: Providing delicious, healthy meals and making good food choices available to patients, families and staff.
7. Overall wellbeing: Encouraging patients to actively participate in other activities to improve their overall wellbeing, including exercise, social activities and other complementary therapies.
8. Architectural and interior design: Creating quiet, healing environments using evidence based design principles that create homelike and welcoming settings.
9. Spirituality: Supporting connections with spirituality in healing for patients, families and staff.
10. Arts and entertainment: Using music, artwork and crafts to enhance the clinical environment.

More info:

Aims & Goals: 
Reduced length of stay, improved patient satisfaction, decreased infection rates, decreased readmission rates, decreased mortality.
Metro South Health is proud to have achieved bronze certification for excellence in person-centred care, making us the first organisation in Australia to achieve Planetree designation.
Lead Service / Stream: 
Planetree, person-centred care, healing environments
Last updated 18 November 2019