Developing and delivering a Person-Centred Care (PCC) Experiential Learning Program is a component of Metro South Health's commitment towards Planetree (an international organisation supporting PCC within healthcare environments at a global level) certification. At the same time MSH recognised that this program was 'key component' in our mission to build a PCC culture across the whole organisation.
The program is developed with a focus on:
The program was developed with extensive consultation and input form MSH Consumers and staff. To design and deliver this program we implemented the following process:
3) Deliver and
The program incorporates multiple touch points, including an Online module as a pre-requisit, a 2 hours Face-to-Face experiential learnign workshop and follow up activities.
As this program is a key component of Planetree Certification criteria, the rollout of the program needed to align with and meet the application deadline and required staff completion rate.
The program was rolled out successfully in March 2018 and as at the end of 2018:
while the follow up activities are sent to all staff who participate in the face-to-face workshop.
Opportunities are provided to MSH Consumer Advisors to complete the online module and also participate in the face-to-face workshops.
The program aimed at acheving two main objectives: