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Metro South Health is the most culturally diverse area in Queensland with almost 1/3 of the local community born overseas (282,563 people). Almost 1/2 of this group (157,712 people) were born in Non-English Speaking Background (NESB) countries and do not speak English at home.
In order to effectively participate in the decision making about their own health care, patients and their carers need to know and exercise their healthcare rights and comprehend the information provided to them in verbal or written formats. Making information available in the format understood by the Culturally and Lingiustically Diverse (CALD) communities enables MSH’s compliance with Queensland Government Language Service Policy. This policy stipulates the need for provision of language services in order to provide people who have difficulties communicating in English with the same access to effective and efficient services and programs as English-speaking Queenslanders. This project will also enhance MSH’s compliance with NSQHS Standard 2 (2.4.1) that intends to “create a health service that is responsive to patient, carer and consumer input and needs”.
This project aims to increase the health equity and access of MSH CALD consumers to culturally appropriate resources. This will be achieved through exploring and developing information for patients in first language (translated resources) or low literacy, review software options to enhance MSH communication processes and facilitate the development of information in spoken/video formats where appropriate.
The overarching aim is to increase health equity and access of Metro South Health CALD consumers by:
1. Developing resources that are culturally and linguistically accessible and appropriate.
2. Utilising innovative technologies, applications and/or software to improve accessibility.
3. Developing internal processes to promote best practice resource development.