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Dementia Services Project

Project Status: 

The MSH Dementia Services Strategy (the Strategy), builds upon the work undertaken by the Commonwealth Department of Social Services and Queensland Health in dementia services planning over recent years. We have reviewed and analysed leading research, evidence-based guidelines and service models for the provision of best-practice dementia care. We have listened to clinicians, service providers and patient, carer and family feedback - on what services are needed and how they should be provided - to improve the quality of life for people living with dementia and their carers and families.

The Strategy takes a patient-centred service pathway approach to describing the overarching dementia services framework that should be provided across the management stages of dementia and settings of care, to ensure the delivery of high quality and integrated health care services to people living with dementia and their carers and families.

The Dementia Services Project (The Project) commenced in May 2016 to implement the Strategy. For the first 12 months, the Project stakeholders has prioritised two strategies:

  • Developing a Model of Care for MSH Dementia Services and
  • Creating an on-line Dementia Care Pathway for primary health practitioners.  

The working groups for each strategy have embraced the value of wide collaboration and a multidisciplinary approach, both internally and externally as well as consumer involvement in the process.

Aims & Goals: 
People with dementia, and their carers and families, need access to high quality and integrated health care services—from the first stages of awareness and recognition of symptoms, through to end-of-life care. These services should be available in a variety of settings to suit the person and their care needs—such as, in their home or other community setting, primary health care, emergency departments, hospital inpatient beds and outpatient clinics, and aged care facilities. People should be able to access high quality dementia care, regardless of where they live within the Metro South Hospital and Health Service. The project will create a responsive and integrated service system that supports a better quality of life for people with dementia and their carers in the MSH catchment. Aims: The MoC initiative aims to set the vision for services in the future and ensure people with dementia get the right care, at the right time, by the right team and in the right place. The MSH Dementia Care Pathway aim is to develop an on-line pathway to assist primary healthcare practitioners to provide coordinated and integrated care resulting in timely and accurately diagnosis & referral and better management of dementia Benefits: Improve capacity, Hospital avoidance, Streamlined referral and Service delivery
# The project created a solid and well-defined project governance structure to guide planning, improve efficiency, and ensure accountability. # Creation of platforms for a wide range of stakeholders, across sectors, to contribute their expertise and to express their vast interests but common focus on improving dementia services in the MSH area. # A relationship has been formed between MSH and Brisbane South PHN, regarding collaborations involving Dementia Care. # Training packages are in development for use by GPs. # Care for Cognitive Impairment Staff Survey conducted at Logan Hospital. # Consumer engagement survey at Logan Hospital developed by the Logan Hospital Rehabilitation Unit. # Clinician engagement to help drive clinical redesign and the improvement process is clearly demonstrated as an effective approach. # A supportive environment provided by TIC/PER enabled the project to access project management resources and expertise when required. # The project valued collaboration with other organisations and successfully engaged a wide range of stakeholders. # To further implement the outcomes of this project, funding solutions will be considered for relevant capital projects.
Lead Service / Stream: 
dementia, aged care, model of care
Last updated 18 November 2019