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Be Heard: Safe Communications at Redland Hospital

Project Status: 

Redland Hospital is committed to improving communication and access to health services for the hearing impaired and Deaf community.
Be Heard: Safe Communications at Redland Hospital was launched late 2016 to identify gaps and strategies for improvement and to educate and encourage staff to be more aware of people with hearing difficulties.
A series of short videos has been produced to highlight some simple measures to communicate more effectively with patients, family members and staff living with a hearing impairment.

The videos can be accessed here.

Current activites of the project include:

  • Audits across work areas to assess the current situation (environment, processes) with regards to level of access and awareness for patients with hearing loss
  • Investigation of staff experiences and perceptions of patients with hearing loss
  • Learning safe communication behaviours from consumers living with hearing loss and implementation of a program of education for staff to enable more efficient and effective communication with patients with hearing loss
  • Key changes from initial audits have been implemented in the Redland Hospital Emergency Department - specifically relating to hearing support equipment access, new signage, and planning for a modular education and training program which will be rolled out to staff across the facility.
Aims & Goals: 
Improve communications and access to health services for deaf and hearing impaired members of the community.
The planned project objectives were achieved. A network of Be Heard champions has been created to ensure hospital staff continue to receive education to improve safe communication for Deaf and Hard of hearing patients at Redland Hospital.
Lead Service / Stream: 
Redland Hospital, hearing impaired, deaf,
Last updated 18 November 2019