We encourage you to tell us about your experience at a Metro South Health hospital or service. Let us know about any concerns you have, give us ideas to improve, or pass on a compliment.
To provide your feedback, simply contact us using the details below. Please provide:
|Logan Hospital and Beaudesert Hospital||(07) 3299 8587||CLS_LB@health.qld.gov.au||Consumer Liaison Service|
PO Box 6031
Yatala QLD 4207
|Princess Alexandra Hospital (PA)||(07) 3176 5598||PAH_PLO@health.qld.gov.au||Patient Liaison Service|
199 Ipswich Rd
Woolloongabba QLD 4102
|QEII Jubilee Hospital||(07) 3182 6110||CLO_QE2@health.qld.gov.au||Consumer Liaison Service|
Locked Bag 2
Archerfield QLD 4108
|Redland Hospital and Wynnum Health Service||(07) 3488 3504||Consumer_Liaison_Bayside@|
|Consumer Liaison Service|
Cleveland QLD 4163
|Addiction and Mental Health Services||(07) 3156 9805||ED_mhsmetrosouth@health.qld.gov.au||Addiction and Mental Health Services|
PO Box 6046
Upper Mount Gravatt QLD 4122
You also have the option of contacting the Office of the Health Ombudsman. The Ombudsman is independent from Metro South Health and can be contacted by:
We take your privacy seriously. It is important to note that there will be no record of your complaint attached to your medical chart. All complaints are treated with the utmost confidentiality at all times. Compliments will be forwarded to relevant staff and their supervisors.
The Public Service Act 2008 requires that we publish information in relation to complaints received by Metro South Health:
|Hospital or service||Number of complaints received||Number of complaints resolved within 35 days||Number of complaints acknowledged within 5 days||Number of complaints resulting in futher action*||Number of complaints resulting in no futher action|
|Princess Alexandra (PA)||1221||1103||1196||142||1079|
|Addiction and Mental Health||273||247||262||47|
*As the legislation does not define “Number of Complaints resulting in further action”, Metro South Health have defined this as the number of complaints arising from our Services that have gone to the Office of Health Ombudsman.