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Complaints, compliments and suggestions
We encourage you to tell us about your experience at a Metro South Health hospital or service. Let us know about any concerns you have, give us ideas to improve, or pass on a compliment.
How to provide feedback
To provide your feedback, simply contact us using the details below. Please provide:
- the clinic or department relating to your feedback
- a full description of your experience
- if you would like one of our Patient Liaison Officers to get in touch with you, please also provide your full name and contact details. You can choose to remain anonymous if you wish.
| Hospital/service | Phone | Postal | |
|---|---|---|---|
| Logan Hospital and Beaudesert Hospital | (07) 3299 8587 | CLS_LB@health.qld.gov.au | Consumer Liaison Service PO Box 6031 Yatala QLD 4207 |
| Princess Alexandra Hospital (PA) | (07) 3176 5598 | PAH_PLO@health.qld.gov.au | Patient Liaison Service 199 Ipswich Rd Woolloongabba QLD 4102 |
| QEII Jubilee Hospital | (07) 3182 6110 | CLO_QE2@health.qld.gov.au | Consumer Liaison Service Locked Bag 2 Archerfield QLD 4108 |
| Redland Hospital and Wynnum Health Service | (07) 3488 3504 | Consumer_Liaison_Bayside@ health.qld.gov.au | Consumer Liaison Service Redland Hospital Weippin St Cleveland QLD 4163 |
| Addiction and Mental Health Services | (07) 3156 9805 | ED_mhsmetrosouth@health.qld.gov.au | Addiction and Mental Health Services PO Box 6046 Upper Mount Gravatt QLD 4122 |
Health Ombudsman
You also have the option of contacting the Office of the Health Ombudsman. The Ombudsman is independent from Metro South Health and can be contacted by:
- Online: www.oho.qld.gov.au
- Phone: 133 OHO (133 646)
- Email: info@oho.qld.gov.au
- Post: PO Box 13281 George St, Brisbane QLD 4003
Your privacy
We take your privacy seriously. It is important to note that there will be no record of your complaint attached to your medical chart. All complaints are treated with the utmost confidentiality at all times. Compliments will be forwarded to relevant staff and their supervisors.
Information about complaints received
The Public Service Act 2008 requires that we publish information in relation to complaints received by Metro South Health:
2018-19 complaint handling
| Hospital or service | Number of complaints received | Number of complaints resolved within 35 days | Number of complaints acknowledged within 5 days | Number of complaints resulting in futher action* | Number of complaints resulting in no futher action |
|---|---|---|---|---|---|
| Princess Alexandra (PA) | 1221 | 1103 | 1196 | 142 | 1079 |
| QEII Jubilee | 505 | 459 | 497 | 33 | 472 |
| Logan/Beaudesert | 806 | 720 | 806 | 72 | 734 |
| Redland/Wynnum | 394 | 372 | 392 | 21 | 373 |
| Addiction and Mental Health | 273 | 247 | 262 | 47 | 226 |
*As the legislation does not define “Number of Complaints resulting in further action”, Metro South Health have defined this as the number of complaints arising from our Services that have gone to the Office of Health Ombudsman.
Last updated 4 November 2019
Last reviewed 3 October 2018