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Health alert: Novel coronavirus (COVID-19)

Give us feedback

Complaints, compliments and suggestions

We encourage you to tell us about your experience at a Metro South Health hospital or service. Let us know about any concerns you have, give us ideas to improve, or pass on a compliment.

How to provide feedback

To provide your feedback, simply contact us using the details below. Please provide:

  • the clinic or department relating to your feedback
  • a full description of your experience
  • if you would like one of our Patient Liaison Officers to get in touch with you, please also provide your full name and contact details. You can choose to remain anonymous if you wish.
Logan Hospital and Beaudesert Hospital(07) 3299 Liaison Service
PO Box 6031
Yatala QLD 4207
Princess Alexandra Hospital (PA)(07) 3176 Liaison Service
199 Ipswich Rd
Woolloongabba QLD 4102
QEII Jubilee Hospital(07) 3182 Liaison Service
Locked Bag 2
Archerfield QLD 4108
Redland Hospital and Wynnum Health Service(07) 3488 3504Consumer_Liaison_Bayside@
Consumer Liaison Service
Redland Hospital
Weippin St
Cleveland QLD 4163
Addiction and Mental Health Services(07) 3156 and Mental Health Services
PO Box 6046
Upper Mount Gravatt QLD 4122

Health Ombudsman

You also have the option of contacting the Office of the Health Ombudsman.  The Ombudsman is independent from Metro South Health and can be contacted by:

Your privacy

We take your privacy seriously.  It is important to note that there will be no record of your complaint attached to your medical chart.  All complaints are treated with the utmost confidentiality at all times.  Compliments will be forwarded to relevant staff and their supervisors.

Information about complaints received

The Public Service Act 2008 requires that we publish information in relation to complaints received by Metro South Health:

2018-19 complaint handling

Hospital or serviceNumber of complaints receivedNumber of complaints resolved within 35 daysNumber of complaints acknowledged within 5 daysNumber of complaints resulting in futher action*Number of complaints resulting in no futher action
Princess Alexandra (PA)1221110311961421079
QEII Jubilee50545949733472
Addiction and Mental Health27324726247


*As the legislation does not define “Number of Complaints resulting in further action”, Metro South Health have defined this as the number of complaints arising from our Services that have gone to the Office of Health Ombudsman.

Last updated 4 November 2019
Last reviewed 3 October 2018