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Health alert: Novel coronavirus (COVID-19)

We are experiencing an increased number of people presenting to our Emergency Departments for treatment of COVID-19. A number of our staff are also impacted by COVID-19, and as a result we are experiencing longer-than-usual emergency department waiting times. Metro South Health will continue to treat the most urgent cases first (Category 1). Please do not attend the emergency department unless it is an emergency. Thank you for your patience and understanding while we prioritise our most urgent cases.

Fully vaccinated visitors may attend our facilities. Please refer to the visitor restrictions for more information. 
Find out where to get tested at one of our fever clinic locations, where to get vaccinated, our COVID-19 response and read the latest Queensland Government information.

Feedback contacts

Complaints, compliments and suggestions

We encourage you to tell us about your experience at a Metro South Health hospital or service. Let us know about any concerns you have, give us ideas to improve, or pass on a compliment.

How to provide feedback

To provide your feedback, you can complete the online feedback form, or simply contact us using the details below. Please provide:

  • the clinic or department relating to your feedback
  • a full description of your experience
  • if you would like one of our Consumer Liaison Officers to get in touch with you, please also provide your full name and contact details. You can choose to remain anonymous if you wish.
Hospital/servicePhoneEmailPostal

Addiction and Mental Health Services

(07) 3156 9805ED_mhsmetrosouth@health.qld.gov.auAddiction and Mental Health Services
PO Box 6046
Upper Mount Gravatt QLD 4122
Logan Hospital and Beaudesert Hospital(07) 3299 8587CLS_LB@health.qld.gov.auConsumer Liaison Service
PO Box 6031
Yatala QLD 4207
Princess Alexandra Hospital (PA)(07) 3176 5598PAH_PLO@health.qld.gov.auPatient Liaison Service
199 Ipswich Rd
Woolloongabba QLD 4102
QEII Jubilee Hospital(07) 3182 6110CLO_QE2@health.qld.gov.auConsumer Liaison Service
Locked Bag 2
Archerfield QLD 4108
Redland Hospital and Wynnum Health Service(07) 3488 3504CLS_RW@health.qld.gov.auConsumer Liaison Service
Redland Hospital
Weippin St
Cleveland QLD 4163
Community and Oral Health(07) 3338 9027MSHCOHconsumerfeedback@health.qld.gov.auCommunity and Oral Health Directorate
PO Box 4069
Eight Mile Plains Qld 4113

Health Ombudsman

You also have the option of contacting the Office of the Health Ombudsman. The Ombudsman is independent from Metro South Health and can be contacted by:

Your privacy

We take your privacy seriously. It is important to note that your complaint will remain confidential and will not be recorded in your medical record. All complaints are treated with the utmost confidentiality at all times. Compliments will be forwarded to relevant staff and their supervisors.

Last updated 24 December 2021
Last reviewed 14 December 2021