Metro South Health will:
We welcome many types of consumer feedback including your experience, compliments, complaints and suggestions.
We thank you for giving us feedback. Your feedback is used by our health service to tell us when our service is doing well and to help us know when we could be doing better. Our health service uses feedback to improve how we deliver care.
In 2022,
2022 Consumer Feedback
Hospital or service | Number of compliments and suggestions received | Number of complaints received | Number of complaints resolved within 35 days | Number of complaints acknowledged within 5 days |
---|---|---|---|---|
Princess Alexandra (PA) | 713 | 1111 | 1088 | 1104 |
QEII Jubilee | 721 | 557 | 501 | 553 |
Logan and Beaudesert Health Service | 487 | 1131 | 978 | 1130 |
Bayside Health Service | 287 | 468 | 417 | 453 |
Addiction and Mental Health | 233 | 354 | 344 | 344 |
Community and Oral Health | 784 | 168 | 150 | 160 |
The Public Service Act 2008 requires that we publish information in relation to complaints received by Metro South Health.
We take your privacy seriously. All complaints are treated with the utmost confidentiality at all times. Your complaint will not be recorded in your medical record.