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How to give feedback

We encourage you to tell us about your experience at a Metro South Health hospital or service. We want to know what is working well and where we can do better. We value your feedback as it assists us in improving our services both for you and for your community.

We want to make it easy to give us feedback. Click the accordion sections below to learn about each way you can give us feedback.

Talk to a staff member during your care

Everyone is asked to tell us things that matter to their care. We want to know what your needs are and how you would like to be supported in your care.

Every patient has rights  when using Metro South Health services. This is explained in the Australian Charter of Healthcare Rights.

Online feedback form: Tell us your compliment, complaint, and suggestion

The online feedback form can be translated into 10 languages to help you give your feedback.

It is your choice if you want to give your name or to be contacted about your feedback.

Contact your Consumer Liaison Officer (Compliment, complaint, and suggestion)

Thank you for giving feedback. It helps us when you give lots of details. Please provide:

  • the clinic or department relating to your feedback
  • a full description of your experience.

It is your choice if you want to be contacted by a Customer Liaison Officer about your feedback. If you want to be contacted, please give us your name and contact details.

Hospital/servicePhoneEmailPostal
Addiction and Mental Health Services(07) 3156 9805MSAMHS_CLO@health.qld.gov.auAddiction and Mental Health Services
PO Box 6046
Upper Mount Gravatt QLD 4122
Logan Hospital and Beaudesert Hospital(07) 3299 8587CLS_LB@health.qld.gov.auConsumer Liaison Service
PO Box 6031
Yatala QLD 4207
Princess Alexandra Hospital (PA)(07) 3176 5598PAH_PLO@health.qld.gov.auPatient Liaison Office,
DELPT 41,
199 Ipswich Rd
Woolloongabba QLD 4102
QEII Jubilee Hospital(07) 3182 6110CLO_QE2@health.qld.gov.auConsumer Liaison Service
Locked Bag 2
Archerfield QLD 4108
Redland Hospital and Wynnum Health Service(07) 3488 3504CLS_RW@health.qld.gov.auConsumer Liaison Service
Redland Hospital
PO Box 585
Cleveland QLD 4163
Community and Oral Health(07) 3338 9048MSHCOHconsumerfeedback@
health.qld.gov.au 		Community and Oral Health Directorate 
PO Box 4069 
Eight Mile Plains Qld 4113 

Have Your Say cards

Have Your Say cards are small paper-based forms. They can be found across your local health service. There are two ways to use these.

1) Fill in the card and put it in the box provided by your health service.
2) Scan the QR code on the card and use our online feedback form (see above). 

How to give feedback
It is your choice if you want to give your name or to be contacted by a Customer Liaison Officer about your feedback.

Office of Health Ombudsman

You can also contact the Office of the Health Ombudsman. The Ombudsman is independent from Metro South Health and can be contacted by:
Online: www.oho.qld.gov.au
Phone: 133 OHO (133 646)
Email: complaints@oho.qld.gov.au
Post: PO Box 13281 George St, Brisbane QLD 4003

Your privacy

We take your privacy seriously. It is important to note that your complaint will remain confidential and will not be recorded in your medical record. All complaints are treated with the utmost confidentiality at all times. Compliments will be forwarded to relevant staff and their supervisors.

Last updated 19 September 2023
Last reviewed 19 September 2023