How to give feedback
We want people to tell us, what is working well and where we can do better. We value your feedback and will protect your privacy.
We want to make it easy to give us feedback. Click the accordion sections below to learn about each way you can give us feedback.
Talk to a staff member during your care
Everyone is asked to tell us things that matter to their care. We want to know what your needs are and how you would like to be supported in your care.
Every patient has rights when using Metro South Health services. This is explained in the Australian Charter of Healthcare Rights.
Online feedback form: Tell us your compliment, complaint, and suggestion
The online feedback form can be translated into 10 languages to help you give your feedback.
It is your choice if you want to give your name or to be contacted about your feedback.
Contact your Consumer Liaison Officer (Compliment, complaint, and suggestion)
Thank you for giving feedback. It helps us when you give lots of details.
It is your choice if you want to be contacted by a Customer Liaison Officer about your feedback. If you want to be contacted, please give us your name and contact details.
| Hospital/service | Phone | Postal | |
|---|---|---|---|
| Addiction and Mental Health Services | (07) 3156 9805 | msamhs_clo@health.qld.gov.au | Addiction and Mental Health Services PO Box 6046 Upper Mount Gravatt QLD 4122 |
| Logan Hospital and Beaudesert Hospital | (07) 3299 8587 | CLS_LB@health.qld.gov.au | Consumer Liaison Service PO Box 6031 Yatala QLD 4207 |
| Princess Alexandra Hospital (PA) | (07) 3176 5598 | PAH_PLO@health.qld.gov.au | Patient Liaison Service, DELPT 41, 199 Ipswich Rd Woolloongabba QLD 4102 |
| QEII Jubilee Hospital | (07) 3182 6110 | CLO_QE2@health.qld.gov.au | Consumer Liaison Service Locked Bag 2 Archerfield QLD 4108 |
| Redland Hospital and Wynnum Health Service | (07) 3488 3504 | CLS_RW@health.qld.gov.au | Consumer Liaison Service Redland Hospital Weippin St Cleveland QLD 4163 |
| Community and Oral Health | (07) 3338 9048 | MSHCOHconsumerfeedback@ health.qld.gov.au | Community and Oral Health Directorate PO Box 4069 Eight Mile Plains Qld 4113 |
Have Your Say cards
Have Your Say cards are small paper-based forms. They can be found across your local health service. There are two ways to use these.
1) Fill in the card and put it in the box provided by your health service.
2) Scan the QR code on the card and use our online feedback form (see above).
It is your choice if you want to give your name or to be contacted by a Customer Liaison Officer about your feedback.
Office of Health Ombudsman
You can also contact the Office of the Health Ombudsman. The Ombudsman is independent from Metro South Health and can be contacted by:
Online: www.oho.qld.gov.au
Phone: 133 OHO (133 646)
Email: complaints@oho.qld.gov.au
Post: PO Box 13281 George St, Brisbane QLD 4003
Your rights
As our patient, you not only have the right to safe and high-quality health care, but also to be treated as an individual with dignity and respect and be included in all decisions and choices about your care.
See more about Metro South Health’s commitment to the Australian Charter of Healthcare Rights and Human Rights.
Ryan's Rule
Concerned about a patient in hospital getting worse or not improving? Follow the three steps in Ryan's Rule.
We value your feedback
Have your say and provide feedback online or by contacting us.
Find out more about Queensland Health Consumer Complaints and Queensland Government-funded Advocacy Services for people with a disability.