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Metro South Health's Consumer, Carer and Community Engagement Strategy 2020-2022 (PDF, 972.75 KB) and supporting Reference document (PDF, 2.72 MB) provides a framework to facilitate meaningful engagement in relation to the planning, design, delivery and evaluation of healthcare services in our region, in order to meet the needs of the people who use them.
It also provides the mechanism to enable us to gather feedback about initiatives and reforms that will impact service delivery and to monitor the quality and safety of our services, to deliver improved services for consumers and the community.
The overall objectives of the strategy are to:
Research shows that involving community members and consumers in decisions around health services contributes to a better system.
We believe there are a number of benefits in obtaining community input about our services and programs.
Consumer and community engagement allows us to: