Regular workshops are held for consumers, carers and the community. The workshops aim to improve health literacy and promote individual empowerment and increase understanding of the healthcare system, including Metro South Health. They are also a mechanism for increasing membership of the Community of Interest.
The workshops ensure members of the community receive ongoing health and service information and opportunities to participate in other engagement activities and events.
Presentations are delivered by a range of guest speakers including consumers, carers, Metro South Health staff and non-government organization’s on topics that have been requested by participants. The workshops are interactive and participants have the opportunity to ask questions that are important to them and drive the discussion. Attendance at the workshops is high with up to 60 people attending each workshop.
Workshop topics have included:
- Health Systems and Services
- Safety and Quality Systems
- Patient Journey
- Engagement in Healthcare
- Supportive Networks for Chronic Disease
- Getting the Message Across: communicating in health
- Mental Health – The Spectrum of Care
- Eating for healthy ageing.
Patient Satisfaction Surveys
All facilities across Metro South Health conduct Patient Satisfaction Surveys. The Patient as Consumer Survey is conducted annually by Best Practice Australia.
In addition, a number of iPads have been purchased for use across Metro South Health Facilities. The ipads will be used to conduct real time patient feedback surveys. These surveys will complement the annual BPA Patient Satisfaction Surveys. This will assist staff in responding to patient concerns with a quick turn around and before they escalate to complaints.
Revitalising Wynnum and Bayside health services
Metro South Health has a plan to deliver better public health services that meet the needs of the Wynnum-Manly community—now and into the future. Our vision includes a brand new health precinct, centrally located on the corner of Wynnum Road and New Lindum Road in Wynnum West.
Metro South Health has provided a range of opportunities for staff and community members to provide feedback regarding the proposed health precinct and access to health services more generally. The engagement process formally commenced on 29th July 2014 and continued until ‘no new information’ surfaced. Read the results.
Consumer Membership on Committees
Consumers are members of a wide range of committees across Metro South Health. Some of which include:
Metro South Health-wide
- Metro South Health Disability Action Committee
- Patient Education and Health Literacy Working Group
Princess Alexandra Hospital
- PAH Clinical Governance Committee
- PAH Deaf and Hearing Impaired Service Improvement Working Party
- PAH Nutrition Care Committee
- PAH Occupational Violence Taskforce Committee
- PAH Patient Experience and Expectations Working Group
QEII Jubilee Hospital
- QEII Safety and Quality Committee
- QEII Consumer Advisory Council
- QEII Clinical Handover Committee
- Logan Hospital Clinical Governance Committee
- Logan and Beaudesert Hospitals Clinical Incident Review Committee
- Logan Hospital Consumer Engagement Advisory Committee
- Logan Hospital Drugs and Therapeutics Committee
- Logan Hospital Medication Safety Committee
- Logan Hospital Pressure Injury Committee
- Logan Hospital Patient ID Management and Matching Committee
- Logan Hospital Falls Prevention Committee
- Logan Bayside Transfusion Committee
- Beaudesert Hospital Clinical Governance Committee
- Beaudesert Hospital Consumer Advisory Committee
- Beaudesert Hospital Birthing Services Advisory Committee
Redland Hospital and Wynnum Health Service
- Redland Hospital Patient Safety and Quality Committee
- Redland Hospital Consumer Advisory Committee
- Redland Hospital End of Life Care Committee
- Redland Hospital Clinical Handover Committee
Metro South Oral Health Service
- Oral Health Safety and Quality Committee
- Statewide Communicable Disease Network
Disability Health Partnerships
The Health Equity and Access Unit (Metro South Health), Micah Projects and the Queensland Centre for Intellectual and Developmental Disabilities (QCIDD) partner to provide weekly health workshops for adults with intellectual disability. Government and non-government organisations present on a range of primary and hospital/specialist care topics. Some example topics have included:
- What to do if someone has an epileptic seizure
- Diabetes health series
- Winter health series
- When to call an ambulance and what to expect from the service.
During August and September 2014, the National Dental Foundation (NDF) provided oral health presentations and has also commenced monthly outreach dental clinics. The NDF use mobile dental equipment to provide free onsite assessments, teeth cleaning and minor dental work. The first clinic in August saw nine clients.
Logan Maternity Forum
The second Logan Maternity Forum was held on 2 September 2014 at Logan Entertainment Centre with about 40 people attending. The proposed Collaborative Care model was presented. This model looks at providing clear and consistent approaches to engaging women and other key stakeholders in service evaluation and improvement. The goal for the Collaborative Care model is to provide each woman who resides in Metro South Health with the best possible experience throughout their pregnancy, birthing and early parenting. The choices across the public, private and community sectors are outlined. The Collaborative Care model is based on the Collective Impact Framework, and will use Simply Health as one of the platforms to outline service options both through care pathways and the consumer portal.
Soifua Maloloina - Healthy Living for Samoans
The Samoan Nutrition Intervention (Soifua Maloloina - Healthy Living for Samoans) is a partnership intervention with a Logan Samoan community organisation (Voice of Samoan People Inc.). A steering committee comprising of representatives from VOSP and Metro South Health develops and drives all intervention strategies.