COVID-19 Alert: We are currently at GREEN traffic light level - there is no restriction for coming to hospital to receive healthcare. Visitors are currently welcome at Metro South Health facilities, and are asked to help keep patients safe by maintaining physical distancing where possible and practising hand hygiene. See visitor restrictions and the latest Queensland Government information. [18 January 2023].
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Complaint handling data
Information about complaints received
The Public Service Act 2008 requires that we publish information in relation to complaints received by Metro South Health:
2021-22 complaint handling
| Hospital or service | Number of complaints received | Number of complaints resolved within 35 days | Number of complaints acknowledged within 5 days |
|---|---|---|---|
| Princess Alexandra (PA) | 1111 | 1088 | 1104 |
| QEII Jubilee | 557 | 501 | 553 |
| Logan and Beaudesert Health Service | 1131 | 978 | 1130 |
| Bayside Health Service | 468 | 417 | 453 |
| Addiction and Mental Health | 354 | 344 | 344 |
| Community and Oral Health | 168 | 150 | 160 |
Last updated 24 August 2022
Last reviewed 6 October 2021
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