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Delivering great care

After consultation with consumers and staff, MSAMHS has set four goals for great clinical care that we will pursue for every person every day. Great care at MSAMHS is:

MSAMHS, Clinical Governance

1. Responsive

We work in respectful partnerships with our consumers and their family and carers to ensure the person’s needs are met.

2. Integrated

The consumer pathway is planned and connects care across the health system, general practitioners, NGOs, family and carers.

3. Safe

Care and services are designed and delivered to minimise the risk of physical and psychological harm.

4. Effective

Care is effective, timely, appropriate and designed around the individual needs of the consumer and their family and carers: the right thing that works.

These goals are the priority for everyone who works at MSAMHS – staff will be supported to strive for this level of care and service quality for every consumer, every day, and held accountable for their role in achieving it. To support the provision of great care, we actively engage with the community in a range of ways.

These four goals are the cornerstone of our Clinical Governance Framework. To learn more about Clinical Governance, please contact

At Metro South Addiction and Mental Health Services (MSAMHS) we care about your experience of our service. We have rolled out “Audit Angel” devices that allow you to take part in a survey and provide anonymous feedback about your experience with MSAMHS. Find out more about consumer and carer information and the Audit Angel devices now.

Partnerships help us RISE to the challenge of delivering great care to every person, every day

Our service is committed to delivering better outcomes for patients, their families and the community. To enable our service to provide the highest quality standards of care we partner with a number of organisations.

Planetree logo


Planetree is a non-profit organisation that provides education and information to facilitate patient-centred care in healing environments. It is the only program to formally recognise excellence in patient- and person-centred care.

Metro South Health is proud to be a Planetree Affiliate Member. We have now commenced our journey towards formal Planetree Recognition. To learn more visit

Pathway to Excellence®

Pathway to Excellence

One of Metro South’s key focus areas is delivering Clinical excellence and better health care solutions for patients through redesign and improvement, efficiency and quality. Metro South Addiction and Mental Health Services will measure this success through the implementation of Pathway to Excellence.

Pathway to Excellence® is a nursing excellence credential earned by health care organisations that demonstrate a strong commitment to creating supportive and positive working environments where nurses can excel.


Safety and Reliability Improvement Programme (SRIP)

MSAMHS have been selected to join a group of leading Asia Pacific healthcare organisations as a programme partner in the Cognitive Institute Safety and Reliability Improvement Programme (SRIP).

This partnership is long term and will involve all of us working collaboratively to deliver improvement projects, develop our leadership capability and improve our accountability practices across our organisation so that we always deliver great care for every person, every day.

Promise Global

Promise Global

PROMISE Global aspires to set and break through frontiers of humane mental health care and eliminate reliance on force.

Promise Global has won support from mental health organisations and local authorities in Cambridgeshire and Peterborough, and also has the backing of Yale University in Connecticut, USA, along with others in Brisbane, Prague and Cape Town as well as the World Psychiatric Association.

Learn more about Promise Global.

Last updated 2 January 2018
Last reviewed 1 June 2016