Say hello to Holly, Shaya and Julia, the multi-tasking superstars behind QEII Hospital’s ESAT (Elective Surgery Access Team) Administration.
Nestled within QEII’s Pre-admissions Department, the trio are always at the ready to greet patients with a friendly face and their signature caring approach.
Acting as the first point of contact across two clinics, the team take pride in supporting patients throughout their treatment journey, from referral to discharge.
“We really enjoy patient contact. We see a lot of sick and vulnerable people here, and it’s nice to be able to help them and make sure they’re comfortable and have a good experience with us,” said Shaya (pictured centre).
Managing dozens of enquiries, referrals and appointments each day, the team’s approach to patient management echoes the supportive culture of QEII.
“I’ve seen a lot of hospitals. QEII is a really friendly environment where everyone gets along and everyone is really helpful.”
QEII thanks Shaya, Holly and Julia for all their fantastic work.