COVID-19 Alert: We are currently at GREEN traffic light level - there is no restriction for coming to hospital to receive healthcare. Visitors are currently welcome at Metro South Health facilities, and are asked to help keep patients safe by maintaining physical distancing where possible and practising hand hygiene. See visitor restrictions and the latest Queensland Government information. [18 January 2023].
Right to Information (RTI) requests
Metro South Health supports the Queensland Government’s Right to Information (RTI) scheme.
The RTI process is designed to provide access to information held by the Government, unless on balance it is contrary to the public interest to provide that information.
You can apply to access information from Metro South Health under the following legislation:
- the Right to Information Act 2009 (Qld) (RTI Act) allows you to apply for access to documents held by Metro South Health.
- the Information Privacy Act 2009 (Qld) (IP Act) details privacy principles and allows you to apply for access and amendment of personal information.
Before you apply
In many cases you will be able to access the information you are seeking without using the RTI process.
Before submitting an RTI application, we recommend:
- searching online—search our website or view our disclosure log and publication scheme to see if the information is already available online
- contacting us—one of our RTI/IP officers may be able to help you find the information.
Your personal medical record
If you have been a patient at a Metro South Health facility or service, you may be able to apply to access your own medical record without using the RTI/IP process.
How to apply
You can submit a Right to Information (RTI) or Information Privacy (IP) application online.
Alternatively, you can download the Right to information and information privacy information access application form (PDF, 172KB) and submit it:
- in person at any government service centre
- by mail, fax or email to the relevant RTI/IP contact at Metro South Health.
Some fees and charges apply to RTI and IP applications.
Right of review
If you are dissatisfied with Metro South Health’s decision on your access application you can apply to have that decision reviewed.
An application to have a decision internally reviewed must be made within 20 business days of the date of the letter communicating that decision. Please contact us for more information.
You can also apply to have our decision reviewed by the Information Commissioner.
Last updated 29 May 2020
Last reviewed 16 May 2015